Non-Tariff Barriers :: Complaints

Complaint

Complaint number: NTB-000-030
NTB Type: 7.6. Lack of information on procedures (or changes thereof)
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.
Status note: BA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage

Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent.
Progress update note
Policy or regulatory NTB: No
Location: Ghana: Abidjan, RCI (Other)
Reporting Country: Burkina Faso
Reporting Town
Date of incident: 2017-08-29
Status: Resolved
Date of resolution: 2017-08-29
Product Description
Product Originating Country
Total value: 0
Date reported: 2018-02-06 15:48
Modified: 2018-02-06 15:48

Borderless Alliance West Africa
Tel: +233 302 762696
E-mail: info@borderlesswa.com
Website: http://borderlesswa.com

History
+ –
Request History
4 previous requests available
====
Session
+ –
Session
- Config
  userAgentd87ede2a7a28973d7f81f4e32c0b97da
  time1713986847
  timeout10
  languageen
====
Request
+ –
Request

Cake Params
- controllercomplaints
- actionview
- uniqueNumberNTB-000-030
- named(empty)
- pass
  id5a79b21d-e678-45cc-ade9-2232c5bdc882
- plugin(null)
- url
  exthtml
  urlcomplaint/NTB-000-030
- form(empty)
- useJsonNative(true)
- isAjax(false)
$_GET
- urlcomplaint/NTB-000-030
Cookie

To view Cookies, add CookieComponent to Controller

Current Route
- keys
  0uniqueNumber
- options(empty)
- defaults
  controllercomplaints
  actionview
  plugin(null)
- template/complaint/:uniqueNumber
- _greedy(false)
- _compiledRoute#^/complaint/(?:([^/]+))[/]*$#
- __headerMap
  typecontent_type
  methodrequest_method
  serverserver_name
====

+ –

Sql Logs

default

Query	Affected	Num. rows	Took (ms)	Actions
SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `User`.`id`, `User`.`email`, `User`.`email_authenticated`, `User`.`email_token`, `User`.`email_token_expires`, `User`.`passwd`, `User`.`password_token`, `User`.`first_name`, `User`.`last_name`, `User`.`gender`, `User`.`country_id`, `User`.`telephone_number`, `User`.`cellphone_number`, `User`.`fax_number`, `User`.`sector_id`, `User`.`sector_other`, `User`.`locale`, `User`.`active`, `User`.`role_id`, `User`.`login_count`, `User`.`last_login`, `User`.`created`, `User`.`modified`, (concat(`User`.`first_name`, " ", `User`.`last_name`)) AS `User__name`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `Town`.`id`, `Town`.`country_id`, `Town`.`name`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Currency`.`id`, `Currency`.`name`, `Currency`.`short_name`, `Currency`.`fre_name`, `Currency`.`fre_short_name`, `Currency`.`por_name`, `Currency`.`por_short_name`, `Currency`.`currency`, `Currency`.`member`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `OriginatingCountry`.`id`, `OriginatingCountry`.`name`, `OriginatingCountry`.`short_name`, `OriginatingCountry`.`fre_name`, `OriginatingCountry`.`fre_short_name`, `OriginatingCountry`.`por_name`, `OriginatingCountry`.`por_short_name`, `OriginatingCountry`.`currency`, `OriginatingCountry`.`member`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `users` AS `User` ON (`Complaint`.`user_id` = `User`.`id`) LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `towns` AS `Town` ON (`Complaint`.`town_id` = `Town`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `countries` AS `Currency` ON (`Complaint`.`currency_id` = `Currency`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `countries` AS `OriginatingCountry` ON (`Complaint`.`country_origin_id` = `OriginatingCountry`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Complaint`.`id` = '5a79b21d-e678-45cc-ade9-2232c5bdc882' ORDER BY `Complaint`.`modified` DESC LIMIT 1	1	1	3	maybe slow
SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member` FROM `countries` AS `Country` WHERE `Country`.`id` = 'GH'	1	1	0
SELECT `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member` FROM `countries` AS `ReportingCountry` WHERE `ReportingCountry`.`id` = 'BF'	1	1	0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`id` = 'd6836d2c-a31d-11e0-af43-000c292ff614'	1	1	0
SELECT `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box` FROM `location_types` AS `LocationType` WHERE `LocationType`.`id` = '4ca35901-cc64-46fe-bc12-1e79c0a80305'	1	1	0
SELECT `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable` FROM `statuses` AS `Status` WHERE `Status`.`id` = '4cc5a0e4-33ec-4f36-a85c-4278c0a80305'	1	1	0
SELECT `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `comments` AS `ResolutionComment` WHERE `ResolutionComment`.`complaint_id` = '5a79b21d-e678-45cc-ade9-2232c5bdc882' AND `ResolutionComment`.`resolution` = 1	1	1	0
SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` = ('5a79b21d-e678-45cc-ade9-2232c5bdc882')	2	2	0
SELECT `Comment`.`id`, `Comment`.`complaint_id`, `Comment`.`user_id`, `Comment`.`comment`, `Comment`.`resolution`, `Comment`.`created`, `Comment`.`modified` FROM `comments` AS `Comment` WHERE `Comment`.`resolution` = 0 AND `Comment`.`complaint_id` = ('5a79b21d-e678-45cc-ade9-2232c5bdc882')	3	3	0
SELECT `User`.`id`, `User`.`email`, `User`.`email_authenticated`, `User`.`email_token`, `User`.`email_token_expires`, `User`.`passwd`, `User`.`password_token`, `User`.`first_name`, `User`.`last_name`, `User`.`gender`, `User`.`country_id`, `User`.`telephone_number`, `User`.`cellphone_number`, `User`.`fax_number`, `User`.`sector_id`, `User`.`sector_other`, `User`.`locale`, `User`.`active`, `User`.`role_id`, `User`.`login_count`, `User`.`last_login`, `User`.`created`, `User`.`modified`, (concat(`User`.`first_name`, " ", `User`.`last_name`)) AS `User__name` FROM `users` AS `User` WHERE `User`.`id` = '4cd2deb8-2258-49b0-9315-168fc0a80305'	1	1	0
SELECT `User`.`id`, `User`.`email`, `User`.`email_authenticated`, `User`.`email_token`, `User`.`email_token_expires`, `User`.`passwd`, `User`.`password_token`, `User`.`first_name`, `User`.`last_name`, `User`.`gender`, `User`.`country_id`, `User`.`telephone_number`, `User`.`cellphone_number`, `User`.`fax_number`, `User`.`sector_id`, `User`.`sector_other`, `User`.`locale`, `User`.`active`, `User`.`role_id`, `User`.`login_count`, `User`.`last_login`, `User`.`created`, `User`.`modified`, (concat(`User`.`first_name`, " ", `User`.`last_name`)) AS `User__name` FROM `users` AS `User` WHERE `User`.`id` = '59831f6f-40e4-40e1-88c0-449dc5bdc882'	1	1	0
SELECT `Attachment`.`id`, `Attachment`.`class`, `Attachment`.`foreign_key`, `Attachment`.`description`, `Attachment`.`original_file`, `Attachment`.`saved_file`, `Attachment`.`created`, `Attachment`.`modified` FROM `attachments` AS `Attachment` WHERE `Attachment`.`foreign_key` = '5a79b21d-ac00-4099-bb06-2232c5bdc882' AND `Attachment`.`class` = 'Comment'	0	0	0
SELECT `Attachment`.`id`, `Attachment`.`class`, `Attachment`.`foreign_key`, `Attachment`.`description`, `Attachment`.`original_file`, `Attachment`.`saved_file`, `Attachment`.`created`, `Attachment`.`modified` FROM `attachments` AS `Attachment` WHERE `Attachment`.`foreign_key` = '5a7ab049-f194-422a-a237-404dc5bdc882' AND `Attachment`.`class` = 'Comment'	0	0	0
SELECT `Attachment`.`id`, `Attachment`.`class`, `Attachment`.`foreign_key`, `Attachment`.`description`, `Attachment`.`original_file`, `Attachment`.`saved_file`, `Attachment`.`created`, `Attachment`.`modified` FROM `attachments` AS `Attachment` WHERE `Attachment`.`foreign_key` = '5a7ab1e4-6920-4af0-8ccb-4ec5c5bdc882' AND `Attachment`.`class` = 'Comment'	0	0	0
SELECT `Sms`.`id`, `Sms`.`number`, `Sms`.`user_id`, `Sms`.`complaint_id`, `Sms`.`message`, `Sms`.`incoming`, `Sms`.`read`, `Sms`.`response`, `Sms`.`language`, `Sms`.`parent_id`, `Sms`.`thread_closed`, `Sms`.`created`, `Sms`.`modified` FROM `sms` AS `Sms` WHERE `Sms`.`parent_id` IS NULL AND `Sms`.`complaint_id` = ('5a79b21d-e678-45cc-ade9-2232c5bdc882')	0	0	0
SELECT `Attachment`.`id`, `Attachment`.`class`, `Attachment`.`foreign_key`, `Attachment`.`description`, `Attachment`.`original_file`, `Attachment`.`saved_file`, `Attachment`.`created`, `Attachment`.`modified` FROM `attachments` AS `Attachment` WHERE `Attachment`.`class` = 'Complaint' AND `Attachment`.`foreign_key` = ('5a79b21d-e678-45cc-ade9-2232c5bdc882')	0	0	0
SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` = '5a79b21d-e678-45cc-ade9-2232c5bdc882' AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)	0	0	0
SELECT `Region`.`id`, `Region`.`name`, `ComplaintsRegion`.`id`, `ComplaintsRegion`.`complaint_id`, `ComplaintsRegion`.`region_id` FROM `regions` AS `Region` JOIN `complaints_regions` AS `ComplaintsRegion` ON (`ComplaintsRegion`.`complaint_id` = '5a79b21d-e678-45cc-ade9-2232c5bdc882' AND `ComplaintsRegion`.`region_id` = `Region`.`id`)	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id`, `FocalPoint`.`national_address`, `FocalPoint`.`national_contact_number`, `FocalPoint`.`national_email_address`, `FocalPoint`.`private_address`, `FocalPoint`.`private_contact_number`, `FocalPoint`.`private_email_address`, `ComplaintsFocalPoint`.`id`, `ComplaintsFocalPoint`.`complaint_id`, `ComplaintsFocalPoint`.`focal_point_id` FROM `focal_points` AS `FocalPoint` JOIN `complaints_focal_points` AS `ComplaintsFocalPoint` ON (`ComplaintsFocalPoint`.`complaint_id` = '5a79b21d-e678-45cc-ade9-2232c5bdc882' AND `ComplaintsFocalPoint`.`focal_point_id` = `FocalPoint`.`id`)	0	0	1	maybe slow
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC	77	77	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC	7	7	0

Query Explain:

Click an "Explain" link above, to see the query explanation.

====

Timer

+ –

Memory

Peak Memory Use 13.96 MB

Message	Memory use
Component initialization	10.19 MB
Controller action start	10.24 MB
Controller render start	11.15 MB
View render complete	12.45 MB

Timers

Total Request Time: 301 (ms)

Message	Time in ms	Graph
Core Processing (Derived)	113.91
Component initialization and startup	2.04
Controller action	72.11
» Complaint->find()	55.40
» NtbType->find()	6.03
» NtbType->find() #2	6.21
» Status->find()	0.49
Render Controller Action	32.11
» Rendering View	29.55
» » Rendering APP/views/complaints/view.ctp	11.89
» » » Rendering APP/views/elements/complaints/detail.ctp	1.48
» » » Rendering APP/views/elements/complaints/more_info.ctp	0.25
» » Rendering APP/views/layouts/default.ctp	17.36
» » » Rendering APP/views/elements/dock_menu.ctp	0.31
» » » Rendering APP/views/elements/ntbbanner.ctp	7.34
» » » » Rendering APP/views/elements/login_banner.ctp	4.88
» » » » » Rendering APP/views/elements/login.ctp	4.45
» » » Rendering APP/views/elements/ntbmenu.ctp	7.94
» » » Rendering APP/views/elements/ntbfooter.ctp	0.10

====

Log
+ –

Logs

====
Variables
+ –
View Variables
- localeeng
- complaint
  Complaint
  id5a79b21d-e678-45cc-ade9-2232c5bdc882
  unique_number30
  user_id
  user_detailsName : Mr Wahabu Phone: 0268764331 11 jk 1413
  user_emailgershonewman@gmail.com
  complaintDriver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.
  original_complaintDriver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherAbidjan, RCI
  date_of_incident2017-08-29
  ntb_type_idd6836d2c-a31d-11e0-af43-000c292ff614
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-08-29
  created2018-02-06 15:48:13
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-06 15:48:13
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_update
  offline0
  offline_comment
  policy0
  complaint_languageDriver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.
  User
  id(null)
  email(null)
  email_authenticated(null)
  email_token(null)
  email_token_expires(null)
  passwd(null)
  password_token(null)
  first_name(null)
  last_name(null)
  gender(null)
  country_id(null)
  telephone_number(null)
  cellphone_number(null)
  fax_number(null)
  sector_id(null)
  sector_other(null)
  locale(null)
  active(null)
  role_id(null)
  login_count(null)
  last_login(null)
  created(null)
  modified(null)
  name(null)
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  Town
  id(null)
  country_id(null)
  name(null)
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Currency
  id(null)
  name(null)
  short_name(null)
  fre_name(null)
  fre_short_name(null)
  por_name(null)
  por_short_name(null)
  currency(null)
  member(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  idd6836d2c-a31d-11e0-af43-000c292ff614
  name7.6. Lack of information on procedures (or changes thereof)
  short_nameLack of information on procedures (or changes thereof)
  description
  parent_id4d4805e3-c914-4902-a2c3-4be142c5ea45
  heading_number7.6
  allow1
  link_id
  ntm_code_id(null)
  position75
  headingName7.6. Lack of information on procedures (or changes thereof)
  fullName7.6. Lack of information on procedures (or changes thereof)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  OriginatingCountry
  id(null)
  name(null)
  short_name(null)
  fre_name(null)
  fre_short_name(null)
  por_name(null)
  por_short_name(null)
  currency(null)
  member(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5a7ab2cd-346c-4048-8a3e-4da1c5bdc882
  complaint_id5a79b21d-e678-45cc-ade9-2232c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentBA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent.
  resolution1
  created2018-02-07 10:03:25
  modified2018-02-07 10:03:25
  ComplaintsLocale
  0
  trans_id20
  id5a79b21d-e678-45cc-ade9-2232c5bdc882
  complaintLe conducteur a été arrêté à l'entrée d'Accra pour ne pas attacher la ceinture de sécurité. Comme il parlait français, la police ne pouvait pas le comprendre.
  localefre
  1
  trans_id21
  id5a79b21d-e678-45cc-ade9-2232c5bdc882
  complaint
  localepor
  Comment
  0
  id5a79b21d-ac00-4099-bb06-2232c5bdc882
  complaint_id5a79b21d-e678-45cc-ade9-2232c5bdc882
  user_id4cd2deb8-2258-49b0-9315-168fc0a80305
  commentBA intervened and explained to the officers at post that it was only a language barrier issue. And asked officers to allow the driver to continue his journey Driver was advised on attitudes to portray when stopped by police and later released without paying any money.
  resolution0
  created2018-02-06 15:48:13
  modified2018-02-06 15:48:13
  User
  id4cd2deb8-2258-49b0-9315-168fc0a80305
  emailsystems@octoplus.co.za
  email_authenticated1
  email_token
  email_token_expires2011-09-16 11:29:06
  passwd0a3ac258facd882f20ae75f481db4d6373bde5f9f70f698ff408dcb7d3ad7738
  password_token(null)
  first_nameSystem
  last_nameUser
  gender
  country_idZA
  telephone_number
  cellphone_number
  fax_number
  sector_idother
  sector_otherTesting
  localeeng
  active1
  role_id4cbeb077-ff6c-4c21-b9e3-2bdbc0a80305
  login_count78
  last_login2021-06-29 00:56:58
  created2010-11-04 18:26:32
  modified2011-09-14 11:30:23
  nameSystem User
  Attachment(empty)
  1
  id5a7ab049-f194-422a-a237-404dc5bdc882
  complaint_id5a79b21d-e678-45cc-ade9-2232c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentComplaint received. Thank you Mr Wahabu.
  resolution0
  created2018-02-07 09:52:41
  modified2018-02-07 09:52:41
  User
  id59831f6f-40e4-40e1-88c0-449dc5bdc882
  emailgershonewman@gmail.com
  email_authenticated1
  email_token59831f6f-1c28-456e-ba3a-496dc5bdc882
  email_token_expires2018-10-04 10:06:17
  passwdfe8f0176fe2bf9548bdfa3d2d11f2c715833610ff3920b886fe9df75bb97ebc8
  password_token(null)
  first_nameGershon Kokou
  last_nameAGBEVE
  genderM
  country_idGH
  telephone_number0547 38 38 75
  cellphone_number0547 38 38 75
  fax_number
  sector_id28182330-3d76-11e4-931c-000c292ff614
  sector_other
  localeeng
  active1
  role_id4cbeb077-ff6c-4c21-b9e3-2bdbc0a80305
  login_count650
  last_login2024-04-08 15:52:09
  created2017-08-03 15:04:47
  modified2018-10-02 10:09:04
  nameGershon Kokou AGBEVE
  Attachment(empty)
  2
  id5a7ab1e4-6920-4af0-8ccb-4ec5c5bdc882
  complaint_id5a79b21d-e678-45cc-ade9-2232c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentBA intervened and explained to the officers at post that it was only a language barrier issue. And asked officers to allow the driver to continue his journey Driver was advised on attitudes to portray when stopped by police and later released without paying any money.
  resolution0
  created2018-02-07 09:59:32
  modified2018-02-07 09:59:32
  User
  id59831f6f-40e4-40e1-88c0-449dc5bdc882
  emailgershonewman@gmail.com
  email_authenticated1
  email_token59831f6f-1c28-456e-ba3a-496dc5bdc882
  email_token_expires2018-10-04 10:06:17
  passwdfe8f0176fe2bf9548bdfa3d2d11f2c715833610ff3920b886fe9df75bb97ebc8
  password_token(null)
  first_nameGershon Kokou
  last_nameAGBEVE
  genderM
  country_idGH
  telephone_number0547 38 38 75
  cellphone_number0547 38 38 75
  fax_number
  sector_id28182330-3d76-11e4-931c-000c292ff614
  sector_other
  localeeng
  active1
  role_id4cbeb077-ff6c-4c21-b9e3-2bdbc0a80305
  login_count650
  last_login2024-04-08 15:52:09
  created2017-08-03 15:04:47
  modified2018-10-02 10:09:04
  nameGershon Kokou AGBEVE
  Attachment(empty)
  Sms(empty)
  Attachment(empty)
  TariffCode(empty)
  Region(empty)
  FocalPoint(empty)
- ntbTypes
  Category 1. Government participation in trade & restrictive practices tolerated by governments
  4e09b8bd-a198-4b79-a9e5-103ec0a803051.1. Export subsidies
  4e09b8d1-1fec-47ef-920c-0f53c0a803051.2. Government monopoly in export/import
  4e0c68dc-5dcc-48dd-b6f3-6f9ac0a803051.3. State subsidies, procurement, trading, state ownership
  d67edb0e-a31d-11e0-af43-000c292ff6141.4. Preference given to domestic bidders/suppliers
  d67f1ce0-a31d-11e0-af43-000c292ff6141.5. Requirement for counter trade
  d67f2f64-a31d-11e0-af43-000c292ff6141.6. Domestic assistance programmes for companies
  d67f409e-a31d-11e0-af43-000c292ff6141.7. Discriminatory or flawed government procurement policies
  d67f5336-a31d-11e0-af43-000c292ff6141.8. Import bans
  d67f645c-a31d-11e0-af43-000c292ff6141.9. Determination of eligibility of an exporting country by the importing country
  d67f765e-a31d-11e0-af43-000c292ff6141.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country
  d67f886a-a31d-11e0-af43-000c292ff6141.11. Occupational safety and health regulation
  d67f9ac6-a31d-11e0-af43-000c292ff6141.12. Multiplicity and Controls of Foreign exchange market
  d67faca0-a31d-11e0-af43-000c292ff6141.13. "Buy national" policy
  d67fbe7a-a31d-11e0-af43-000c292ff6141.14. Lack of coordination between government institutions
  d67fcfd2-a31d-11e0-af43-000c292ff6141.15. Other
  Category 2. Customs and administrative entry procedures
  d67fe0da-a31d-11e0-af43-000c292ff6142.1. Government imposing antidumping duties
  d67ff28c-a31d-11e0-af43-000c292ff6142.2. Arbitrary customs classification
  d6800362-a31d-11e0-af43-000c292ff6142.3. Issues related to the rules of origin
  d68015a0-a31d-11e0-af43-000c292ff6142.4. Import licensing
  d6802680-a31d-11e0-af43-000c292ff6142.5. Decreed customs surcharges
  d6803846-a31d-11e0-af43-000c292ff6142.6. Additional taxes and other charges
  d6804962-a31d-11e0-af43-000c292ff6142.7. International taxes and charges levied on imports and other tariff measures
  d6805b28-a31d-11e0-af43-000c292ff6142.8. Lengthy and costly customs clearance procedures
  d6806c12-a31d-11e0-af43-000c292ff6142.9. Issues related to transit fees
  d6807ed2-a31d-11e0-af43-000c292ff6142.10. Inadequate or unreasonable customs procedures and charges
  d6808fee-a31d-11e0-af43-000c292ff6142.11. Lack of control in Customs infrastructure
  d680a0c4-a31d-11e0-af43-000c292ff6142.12. Lack of capacity of Customs officers
  d680b2d0-a31d-11e0-af43-000c292ff6142.13. Issues related to Pre-Shipment Inspections
  d680c3e2-a31d-11e0-af43-000c292ff6142.14. Other
  4d480568-810c-43b9-8f97-7ce442c5ea45Category 3. Technical barriers to trade (TBT)
  4d480586-bc1c-4f01-b5e3-2e1442c5ea45Category 4. Sanitary & phyto-sanitary (SPS) measures
  Category 5. Specific limitations
  d681956a-a31d-11e0-af43-000c292ff6145.1. Quantitative restrictions
  d681a65e-a31d-11e0-af43-000c292ff6145.2. Exchange controls
  d681b82e-a31d-11e0-af43-000c292ff6145.3. Export taxes
  d681c922-a31d-11e0-af43-000c292ff6145.4. Quotas
  d681da02-a31d-11e0-af43-000c292ff6145.5. Import licensing requirements
  d681ec2c-a31d-11e0-af43-000c292ff6145.6. Proportion restrictions of foreign to domestic goods (local content requirement)
  d681fd3e-a31d-11e0-af43-000c292ff6145.7. Minimum import price limits
  d6820f18-a31d-11e0-af43-000c292ff6145.8. Embargoes
  d682205c-a31d-11e0-af43-000c292ff6145.9. Non-automatic licensing
  d6823254-a31d-11e0-af43-000c292ff6145.10. Prohibitions
  d68243c0-a31d-11e0-af43-000c292ff6145.11. Quantitative safeguard measures
  d68255d6-a31d-11e0-af43-000c292ff6145.12. Export restraint arrangements
  d68266fc-a31d-11e0-af43-000c292ff6145.13. Other quantity control measures
  d682785e-a31d-11e0-af43-000c292ff6145.14. Restrictive licenses
  d6828a60-a31d-11e0-af43-000c292ff6145.15. Other
  Category 6. Charges on imports
  d6829b5e-a31d-11e0-af43-000c292ff6146.1. Prior import deposits and subsidies
  d682ad1a-a31d-11e0-af43-000c292ff6146.2. Administrative fees
  d682be86-a31d-11e0-af43-000c292ff6146.3. Special supplementary duties
  d682d088-a31d-11e0-af43-000c292ff6146.4. Import credit discriminations
  d682e1cc-a31d-11e0-af43-000c292ff6146.5. Variable levies
  d682f3a6-a31d-11e0-af43-000c292ff6146.6. Border taxes
  d68304c2-a31d-11e0-af43-000c292ff6146.7. Other
  Category 7. Other procedural problems
  d683170a-a31d-11e0-af43-000c292ff6147.1. Arbitrariness
  d68327ea-a31d-11e0-af43-000c292ff6147.2. Discrimination
  d68338b6-a31d-11e0-af43-000c292ff6147.3. Corruption
  d6834a68-a31d-11e0-af43-000c292ff6147.4. Costly procedures
  d6835b66-a31d-11e0-af43-000c292ff6147.5. Lengthy procedures
  d6836d2c-a31d-11e0-af43-000c292ff6147.6. Lack of information on procedures (or changes thereof)
  d6837e48-a31d-11e0-af43-000c292ff6147.7. Complex variety of documentation required
  d683902c-a31d-11e0-af43-000c292ff6147.8. Consular and Immigration Issues
  d683a134-a31d-11e0-af43-000c292ff6147.9. Inadequate trade related infrastructure
  d683c1aa-a31d-11e0-af43-000c292ff6147.10. Other
  Category 8. Transport, Clearing and Forwarding
  134ae3f8-9813-11e1-be2a-00e08128b0718.1. Government Policy and regulations
  13746138-9813-11e1-be2a-00e08128b0718.2. Administrative (Border Operating Hours, delays at border posts, etc.)
  139dea58-9813-11e1-be2a-00e08128b0718.3. Immigration requirements (Visa, travel permit)
  13c9ccfe-9813-11e1-be2a-00e08128b0718.4. Transport related corruption
  13f328f6-9813-11e1-be2a-00e08128b0718.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)
  141e6da4-9813-11e1-be2a-00e08128b0718.6. Vehicle standards
  d683b2f0-a31d-11e0-af43-000c292ff6148.7. Costly Road user charges /fees
  3746f9d4-98f6-11e1-be2a-00e08128b0718.8. Issues related to transit
  otherOther
- statuses
  4cc5a0be-045c-4434-a342-43b5c0a80305New (Not reviewed)
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  4cc5a0f0-4218-4545-8158-4343c0a80305Rejected
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- currentUser(null)
- defaultLanguageEnglish
- $this->data(null)
- $this->validationErrors(empty)
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====

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

Complaint

Request History

Session

Request

Cake Params

$_GET

Cookie

Current Route

Sql Logs

default

Query Explain:

Memory

Timers

Logs

View Variables