Complaint

Complaint number
NTB-000-184  
NTB Type
Other type: Unecessary delay on the corridor  
Complaint
The driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.  
Status note
Few minutes after discussion with the officer, the driver called to confirm his release  
Progress update note
Upon calling GSA staff, he asked to speak to the officer (Chief Inspector Isaac) who said the licence is to have a stamp.

Here, GSA staff asked the officer to allow the driver to continue his journey and assured the officer of verifying the driver's licence.  
Policy or regulatory NTB
No 
Location
Ghana: Exit Tamale (coming from Burkina) (Other)  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2018-12-11  
Status
Resolved  
Date of resolution
2018-12-11  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2018-12-12 11:00  
Modified
2018-12-12 11:02