Complaint

Complaint number
NTB-000-186  
NTB Type
8.4. Transport related corruption  
Complaint
On the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday.

The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money.

On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.  
Status note
five minutes after the conversation with the second officer, the driver called to confirm his release.  
Progress update note
Upon hearing this, GSA staff spoke with a certain officer Boafo from the Head office who claimed not to know anything about the issue. He later sopke to anopther officer who didn't identify himself asked that the driver comes with the mechanic who worked on the truck for the release of the papers.

THis GSA staff explained to the driver.  
Policy or regulatory NTB
No 
Location
Ghana: Customs Kumasi (Other)  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2019-02-02  
Status
Resolved  
Date of resolution
2019-02-05  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2019-02-05 14:32  
Modified
2019-02-05 14:34