All resolved complaints

Showing items 21 to 40 of 251
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-268 8.4. Transport related corruption 2019-12-09 Ghana: About 35 km from Wa Burkina Faso Resolved
2019-12-09
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Complaint: The police stopped the driver and asked him to pay GH 50.00 without any explanation  
Resolution status note: When the officers realized that the driver was calling someone, they called to give him his papers  
NTB-000-267 8.4. Transport related corruption 2019-12-09 Ghana: Entrance Yape (from BF to GH) Burkina Faso Resolved
2019-12-09
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Complaint: The Police stopped 4 empty tankers and asked to pay money. When the drivers said they did not have money, the Police seized their carte grise international and licences .  
Resolution status note: Few minutes after the intervention of GSA staff, the drivers were released  
NTB-000-266 Unnecessary delay ( by Customs) 2019-12-02 Ghana: Kulimata Customs Mali Resolved
2019-12-02
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Complaint: The Customs pursued the driver because he did not stop at their barrier. They took the driver's papers from him.  
Resolution status note: The driver was released  
NTB-000-265 8.4. Transport related corruption 2019-12-02 Ghana: Yape Customs Burkina Faso Resolved
2019-12-02
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Complaint: The driver got to the Customs barrier and the back of his truck mistakenly hit the barrier which fell. The barrier didn't break but got bent. And the Customs were asking the driver to pay GH 500.00. Failure to do this, the driver was kept from Saturday, 30th November to Monday, 2nd December 2019.  
Resolution status note: After the intervention of the focal point person, the driver was released.  
NTB-000-263 8.4. Transport related corruption 2019-12-02 Ghana: Kasoa Côte d'Ivoire Resolved
2019-12-02
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Complaint: The driver got to the checkpoint and was stopped by the Police. He stopped and provided his papers. ut the Police said he was trying to leave therefore they kept him for about an hour.  
Resolution status note: Five minutes later, GSA staff called to see if the officers would take the phone. the driver told him that he was released.  
NTB-000-262 8.4. Transport related corruption 2019-12-02 Ghana: Kumasi (round about Police) Burkina Faso Resolved
2019-12-03
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Complaint: The driver was going around the round about and another vehicle trying to overtake him from behind got stuck at the apprentice side of the truck. The Police came to the scene, snapped picture and ordered that the two vehicles be taken to their station. Upon reaching the station, the Police asked the truck driver, first to pay GH 1,000.00 which was later reduced to GH 500.00 for the testing of the truck. They later said that the drive would pay additional Gh 300.00 to them.  
Resolution status note: The driver was released on Tuesday, 3rd December 2019 after testing the truck.  
NTB-000-261 8.4. Transport related corruption 2019-11-22 Ghana: Wenchi Mali Resolved
2019-11-22
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Complaint: Two empty trucks coming back to Tema, and four trucks going to Mali were stopped byt the police and asked to pay Gh 5.00 each.  
Resolution status note: The drivers were released  
NTB-000-260 Unnecessary delays on the corridor 2019-11-20 Ghana: Entrance Buipe ( MTTD) Burkina Faso Resolved
2019-11-20
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Complaint: The Provided all documents including his warning triangle and fire extinguisher, but the police claimed his fire extinguisher has expired, therefore they would process the driver to court.
Arresting Officer:
 
Resolution status note: The driver was released  
NTB-000-259 unnecessary delay 2019-11-20 Ghana: 20km from Bolaga (coming from BF) Burkina Faso Resolved
2019-11-20
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Complaint: The Police held the driver on post from 9am to12 noon, because they claimed his licence was fake  
Resolution status note: The Police released the driver right away  
NTB-000-258 Extortion 2019-11-18 Ghana: Jema Burkina Faso Resolved
2019-11-18
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Complaint: The driver's break failed in the night of 17th November 2019 Round 10pm. God being so good, there was no injury. The Police asked the driver to pay GH 1,000.00 which will be shared as follows:
Testing Officer: GH 600.00 and the officers who went to the scene: GH 400.00
 
Resolution status note: The driver was released but his international licence was detained by the Police.  
NTB-000-257 8.4. Transport related corruption 2019-11-18 Ghana: Exit Wa Burkina Faso Resolved
2019-11-18
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Complaint: The Police asked the driver to pay Ghg 5.00 without any reason. He begged officers with Gh 2.00 but they refused. His papers were correct.  
Resolution status note: Few minute after the driver spoke with GSA staff, he was released  
NTB-000-256 8.4. Transport related corruption 2019-11-17 Ghana: 10 km from Nasia ( coming from BF) Burkina Faso Resolved
2019-11-17
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Complaint: The driver was asked by the Police to pay GH 10.00 because the officer claimed his carte grise internationale was not original.  
Resolution status note: Few minutes after the discussion, the driver was released.  
NTB-000-255 8.4. Transport related corruption 2019-11-17 Ghana: Few kilometres after Wa Burkina Faso Resolved
2019-11-17
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Complaint: The driver was asked to pay Gh 5.00 even though his papers were on point  
Resolution status note: After discussion with GSA staff, the police released the driver  
NTB-000-254 8.4. Transport related corruption 2019-11-11 Ghana: Entrance Tamale Burkina Faso Resolved
2019-11-11
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Complaint: Three (3)trucks got to the checkpoint and were asked to pay GH 5.00 each.  
Resolution status note: After the discussion, the drivers were released  
NTB-000-253 8.4. Transport related corruption 2019-11-07 Ghana: Lora Police Burkina Faso Resolved
2019-11-07
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Complaint: The Police stopped the driver and asked him to pay GH 10.00 despite he had every documents  
Resolution status note: The driver was released two minutes later  
NTB-000-252 8.4. Transport related corruption 2019-11-07 Ghana: 20 km after Techiman ( going to BF) Burkina Faso Resolved
2019-11-07
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Complaint: The driver got to the checkpoint and the police asked that he paid GH 5.00. The driver said he didn't have GH 5.00 but GH 2.00. Upon saying this, the police requested for his papers which they seized and asked him to go and sleep.  
Resolution status note: Driver was released  
NTB-000-251 8.4. Transport related corruption 2019-11-06 Ghana: Exit Walewale Burkina Faso Resolved
2019-11-06
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Complaint: The driver was kept at the checkpoint for about 10 hours because the police claimed his carte grise internationale was fake.  
Resolution status note: After the confirmation from OTRAF, the driver was released  
NTB-000-250 8.4. Transport related corruption 2019-10-30 Ghana: 15 km from Nasia, coming from BF Burkina Faso Resolved
2019-10-30
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Complaint: Police kept driver at checkpoint from 7pm to 10pm because of GH 2.00  
Resolution status note: The driver was released without paying any money  
NTB-000-249 8.4. Transport related corruption 2019-10-30 Ghana: Entrance Techiman Burkina Faso Resolved
2019-10-30
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Complaint: Police Officers requested for GH 5.00  
Resolution status note: After few minutes, the driver was released  
NTB-000-248 8.4. Transport related corruption 2019-10-30 Ghana: Exit Tamale, coming from BF Burkina Faso Resolved
2019-10-30
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Complaint: The police stopped the driver and requested that he paid GH 5.00.  
Resolution status note: Driver was released after GSA's inetvention  
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