Complaint

Complaint number
NTB-000-413  
NTB Type
Other type: Customs Officers demanding for fuel money before going to inspect a truck broken down  
Complaint
The truck got broken down on the 24th May, 2023 and the driver reported to the nearest Customs barrier. After repair id completed on the 30th of same month, driver went back to Customs to take his papers. However, Customs demanded that driver pays GH 800.00 before he could get his papers.  
Progress update note
Driver reported to GSA. GSA staff speaking to one of the officers was told that the driver ought to pay such amount for fuel, before officers could go and inspect the truck.

GSA staff contacted their focal person at the Customs Head Quarters. The focal person also made other calls so as for possible intervention. He (focal person) proceeded to tracking the truck to know where exactly it was.

Few minutes after this, the driver called GSA staff to report that the officers had asked him charter a taxi for them to go and inspect the truck.

The focal person called back to assure GSA that the barrier has been located and they would do diligence to make sure driver has a smooth journey.  
Policy or regulatory NTB
No 
Location
Ghana: Customs barrier ()  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2023-05-24  
Status
In process  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2023-05-30 16:15  
Modified
2023-05-30 16:15  

Borderless Alliance West Africa
Tel: +233 302 762696
E-mail: info@borderlesswa.com
Website: http://borderlesswa.com