All resolved complaints

Showing items 1 to 20 of 178
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-210 8.4. Transport related corruption 2019-05-10 Ghana: Nandome District Assembly (Revenue checkpoint) Burkina Faso Resolved
2019-05-10
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Complaint: 8 (eight) trucks were stopped by staff of Nandome District Assembly and asked to pay GH 35.00 each as part of fund mobilization system put in place by the district.  
Resolution status note: Right after this discussion the drivers were released  
NTB-000-209 8.4. Transport related corruption 2019-05-06 Ghana: Kumasi Customs Burkina Faso Resolved
2019-05-06
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Complaint: The driver's truck got broken down and he reported to the Customs. Now after repairing the Truck He went to Custom to retrieve his papers. But Customs asked the driver to pay GH 200.00 before he could take his documents.  
Resolution status note: After Mr. Teteh's call to the Kumasi Customs, the driver was given his papers.  
NTB-000-208 8.4. Transport related corruption 2019-04-25 Ghana: Exit Tenga Burkina Faso Resolved
2019-04-25
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Complaint: Five (5) trucks coming back from Burkina Faso were stooped by the Police and asked to pay GH 5.00 each.  
Resolution status note: Right after this discussion with the police, the drivers were released.  
NTB-000-207 8.4. Transport related corruption 2019-04-25 Ghana: Between Kumasi and Accra. (158kkm from Accra) Burkina Faso Resolved
2019-04-25
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Complaint: The driver was stopped by the Police and asked to pay GH 5.00. Failure to pay this money, the Police said they will process him to court because his break light was not functioning.  
Resolution status note: After receiving a call from Mr. Sasu Mensah, they released the driver  
NTB-000-206 8.4. Transport related corruption 2019-04-16 Ghana: Exit Wa coming back from Burkina Burkina Faso Resolved
2019-04-16
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Complaint: Five (5) trucks were stopped by the Police and after checking their papers were asked to pay GH 5.00 each.  
Resolution status note: About two minutes later, the driver called to confirm their release.  
NTB-000-205 8.4. Transport related corruption 2019-04-14 Ghana: After Tamale Burkina Faso Resolved
2019-04-14
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Complaint: The Police stopped the driver and asked for his driver and the latter did so. After checking the papers, the police asked the driver to pay GH 10.00.  
Resolution status note: Few minutes later, the driver was released  
NTB-000-204 8.4. Transport related corruption 2019-04-09 Ghana: Around Cape Coast Côte d'Ivoire Resolved
2019-04-09
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Complaint: The driver was stopped by the Police and asked to provide his papers. The driver provided the papers; but the officer, seeing that there was no problem with the papers, demanded his warning triangle and extinguisher. These also the driver presented. After this the officer asked him to pay GH 5.00.  
Resolution status note: Few minutes later, the driver was released.  
NTB-000-203 8.4. Transport related corruption 2019-04-09 Ghana: Tamale bridge Burkina Faso Resolved
2019-04-09
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Complaint: The driver was stopped by the Police and upon checking his papers the officers noticed that his "carte grise and permis international" have expired whilst he was still in the port.  
Resolution status note: Few minutes after, the driver called to confirm his release  
NTB-000-202 8.4. Transport related corruption 2019-04-03 Ghana: Exit Bamboe (coming from Burkina Faso) Burkina Faso Resolved
2019-04-03
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Complaint: The driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.  
Resolution status note: About two minutes later the driver called to confirm his release.  
NTB-000-201 8.4. Transport related corruption 2019-04-02 Ghana: ENTRANCE TECHIMAN Burkina Faso Resolved
2019-04-02
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Complaint: Three trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each  
Resolution status note: About two (2) minutes later the driver called to confirm their release  
NTB-000-200 8.4. Transport related corruption 2019-03-29 Ghana: Entrance Walewale Burkina Faso Resolved
2019-03-29
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Complaint: Six (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.  
Resolution status note: Thirty (30) minutes after the discussion the drivers were released  
NTB-000-199 8.4. Transport related corruption 2019-03-28 Ghana: Entrance Yape (Going to BF) Burkina Faso Resolved
2019-03-28
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Complaint: The driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.  
Resolution status note: When GSA staff called the driver after few minutes, the latter confirmed his release  
NTB-000-198 8.4. Transport related corruption 2019-03-26 Burkina Faso: Kadelso Burkina Faso Resolved
2019-03-26
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Complaint: The used car driver was stopped and his licence taken from him because of GH 1.00.  
Resolution status note: About five minutes after, the driver called to confirm his release  
NTB-000-197 8.4. Transport related corruption 2019-03-26 Ghana: Police patrol team Burkina Faso Resolved
2019-03-26
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Complaint: Eight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.  
Resolution status note: Few minutes after this discussion, the driver called to confirm their release  
NTB-000-196 8.4. Transport related corruption 2019-03-26 Ghana: At Walewale Burkina Faso Resolved
2019-03-26
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Complaint: The drivers (2) were kept but the police because they stopped them and they didn't stop on the spot.
According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
 
Resolution status note: By the time GSA staff got to the office, the driver called to confirm their release, but after paying GH 5.00 each  
NTB-000-195 Physical harrasement 2019-03-24 Ghana: Between Barbato and Buipe Burkina Faso Resolved
2019-03-24
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Complaint: Thdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.  
Resolution status note: Right after speaking with the In-charge, the driver was released.  
NTB-000-194 8.4. Transport related corruption 2019-03-11 Ghana: Kumasi Customs Office Burkina Faso Resolved
2019-03-11
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Complaint: The driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did.
Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
 
Resolution status note: After about ten (10) minutes, the driver called to confirm his release  
NTB-000-193 unnecessary delays on the corridor 2019-03-07 Ghana: 45 km from Wa going to Nandoli Burkina Faso Resolved
2019-03-07
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Complaint: The drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.  
Resolution status note: Few minutes after talking to the officer, the drivers were released  
NTB-000-192 Unnecessary delay 2019-03-05 Ghana: Yape mobile weigh bridge Burkina Faso Resolved
2019-03-06
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Complaint: The driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.  
Resolution status note: The driver was released to go on the following day, that is 6th March, 2019, after the technician had checked the machine and confirmed that it was working.  
NTB-000-191 Police harassment and extortion 2019-02-26 Ghana: Afiadenyigba Police barrier Burkina Faso Resolved
2019-02-26
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Complaint: The driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.  
Resolution status note: After seeing that the driver sent pictures of the tires to GSA staff, the officer released the papers and asked the driver to continue his journey after threatening him of spoiling his job.  
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