All resolved complaints

Showing items 1 to 20 of 301
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-341 Extortion and physical harassment 2021-07-09 Ghana: Yapei Burkina Faso Resolved
2021-07-09
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Complaint: Two tanker drivers got to a police barrier at Yapei and was asked to pay GH 1.00 each, The drivers told the Police that the had kept long in Ghana therefore did not have any money on them. The police officer on duty seized their papers and later handcuffed the drivers. Two other tanker driver arrived on the scene and tried to plead for their colleagues. Unfortunately, the officer handcuffed them too.
This caused about 25 tankers to stop at the scene and help their friends, thereby causing congestion around the checkpoint.
 
Resolution status note: Due to the intervention of our focal person at the Police Head Quarters (Dr. Sasu Mensah), the drivers were released.  
NTB-000-340 Issues relating Axle Load 2021-07-05 Ghana: Techiman Burkina Faso Resolved
2021-07-08
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Complaint: Two trucks which weighed under weight at Sawla (70t and 71t) got to Techiman and weighed 98 and 102t respectively. They were asked to pay a fine GH5,000.00 each. The drivers claimed their trucks were not overloaded thereby refused to pay the fine. They had been there since 19th June, 2021.  
Resolution status note: The trucks were released without any fine after a serious intervention of GSA.  
NTB-000-339 Attempt of extortion 2021-06-28 Ghana: After Bolga Burkina Faso Resolved
2021-06-28
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Complaint: A ghanaian truck driver coming back from Burkina with an empty truck was stopped by the Police and asked to pay GH 5.00 even though all his papers were on point  
Resolution status note: The Police released the driver when GSA staff asked to speak with them  
NTB-000-338 Attempt of extortion 2021-06-25 Ghana: Around Nasia Burkina Faso Resolved
2021-06-25
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Complaint: Two drivers got to the Police. The Police allowed the first on to pass but stopped the second who was could not stop because they were moving in convoy. The Police later pursued them and asked the second driver to pay GH 150.00 for failing to stop  
Resolution status note: Few minutes after GSA staff intervention, the driver called to confirm his release  
NTB-000-337 Extortion of money 2021-06-24 Ghana: About 20km from Kulmata Burkina Faso Resolved
2021-06-24
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Complaint: The Police stopped the driver and asked km to pat GH 50.00  
Resolution status note: The driver was released  
NTB-000-335 Extortion of money 2021-06-22 Ghana: Entrance of Tuna Burkina Faso Resolved
2021-06-22
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Complaint: The driver got to the Police barrier and was asked to pay GH 50.00 without any reason.  
Resolution status note: The driver was released after the discussion  
NTB-000-334 Intimidation in order to extort money 2021-06-17 Ghana: Between Yapei and Barbato Burkina Faso Resolved
2021-06-17
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Complaint: The driver got to the Police barrier and was checked. While he was crossing the barrier, the back of his truck touched the barrier which fell on the ground. According to the driver nothing happened to the barrier but the Police took his papers to their station and were intimidating him to pay some money if not they would put him behind the bars.  
Resolution status note: The driver called later on to confirm his release  
NTB-000-333 Extortion of money 2021-06-17 Ghana: Exit Navrongo Burkina Faso Resolved
2021-06-17
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Complaint: The driver coming back from Burkina with an empty truck was stopped by the Police and asked to park well. The did, and provided his papers to police, but the latter requested that the driver paid GH 20.00.  
Resolution status note: The driver was released  
NTB-000-332 Attempt of extortion 2021-06-10 Ghana: Yapei Burkina Faso Resolved
2021-06-10
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Complaint: The Police stopped 4 truck drivers and asked them to pay GH 50.00 each, because they did not have any scale paper aside that of the port. The Police delayed the drivers for about an hour.  
Resolution status note: The drivers were released  
NTB-000-331 Extortion of money 2021-06-10 Ghana: Exit Wa Burkina Faso Resolved
2021-06-10
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Complaint: The police stopped the driver and asked him to pay GH 50.00 even though he had all his papers on point.  
Resolution status note: The driver was released  
NTB-000-330 Extortion of money 2021-06-09 Ghana: Fufulso Barrier Burkina Faso Resolved
2021-06-09
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Complaint: The Police stopped the driver and asked him to pay GH 50.00 because he didn't have scale papers.  
Resolution status note: The driver was released  
NTB-000-329 Attempt of extortion 2021-06-07 Ghana: Between Wurugu and Bolga Burkina Faso Resolved
2021-06-07
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Complaint: The Police stopped the driver and insisted that he paid GH 2.00 before he could be allowed to go.  
Resolution status note: The driver was released  
NTB-000-328 Extortion of money 2021-05-31 Ghana: Entrance Fufulso Burkina Faso Resolved
2021-05-31
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Complaint: The police stopped the driver and asked him to pay GH 5.00 without which he could not be allowed to continue his journey.  
Resolution status note: After GSA staff's second attempt, the driver was released.  
NTB-000-327 Extortion 2021-05-26 Ghana: Entrance Techiman Burkina Faso Resolved
2021-05-26
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Complaint: The Police after checking all documents and equipments (fire extinguisher, warning triangle, etc.) insisted that the driver pays GH 5.00.  
Resolution status note: After the intervention of GSA staff, the driver was released  
NTB-000-326 Extortion of money 2021-05-25 Ghana: Entrance Wa Burkina Faso Resolved
2021-05-25
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Complaint: The Police insisted that the driver pays GGH 10.00 even though his papers were on point.  
Resolution status note: The driver was released after the intervention of GSA staff  
NTB-000-325 Extortion of money 2021-05-19 Ghana: Nyoli (from BF to GH) Burkina Faso Resolved
2021-05-19
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Complaint: Two drivers who coming from Burkina to Ghana were stopped by the police and paid GH 5.00 each. Less than 2 km after, another police officer at a barrier asked the drivers to pay another GH 5.00 without which they wouldn't be allowed to continue their journey.  
Resolution status note: Drivers were released  
NTB-000-324 Extortion of money 2021-05-14 Ghana: About 20Km to Nasia (from GH to BF) Burkina Faso Resolved
2021-05-14
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Complaint: The Police stopped the driver checked his papers and realized that he was using a category C1 type of license. The Police therefore requested that the driver pay GH 100.00.  
Resolution status note: The driver was released after the intervention of Dr. Sasu Mensah  
NTB-000-323 Extortion 2021-05-10 Ghana: Gaa, a village before Wa Burkina Faso Resolved
2021-05-10
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Complaint: The Police stopped the driver and asked him to pay GH 5.00  
Resolution status note: As soon as the police were told where GSA staff was speaking from, they released the driver  
NTB-000-322 Police tried to take advantage of drivers not having scale papers 2021-05-04 Ghana: Few km from Wa (From GH to BF) Burkina Faso Resolved
2021-05-04
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Complaint: Six (6) trucks were stop by the Police and were found not having scale papers. The drivers said that the Police were asking for money whilst the Police said the drivers were not having their scale papers. Upon a check, GSA staff realized that the drivers wee having only the scale paper from the port.  
Resolution status note: The drivers did not return to the axle station but allowed to continue their journey.  
NTB-000-321 Extortion of money 2021-04-26 Ghana: 40km from Wa (from GH to BF) Burkina Faso Resolved
2021-04-26
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Complaint: The Police asked the driver to pay GH 50.00 because he did not have all scale papers.  
Resolution status note: The driver was released after about 30min  
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