All resolved complaints

Showing items 1 to 20 of 418

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-493	Police extortion and delay	2025-11-14	Ghana: Police Bolgatanga	Burkina Faso	Resolved 2025-11-14	View
Complaint:	One the 2 Burkinabe trucks which were following each other hit the back of his colleague due to break failure. No damage was caused to any third party (human or property). The Police stopped the drivers around Pwalugu because another driver reported the incident to them.
Resolution status note:	The drivers were released
NTB-000-491	Police caught driver with an extract from Navrongo Police	2025-11-13	Ghana: Police - Nandoli	Burkina Faso	Resolved 2025-11-13	View
Complaint:	The driver had a police extract showing that his international license was missing whilst his "laissez-passer" showed that the license had expired.
Resolution status note:	The driver was released immediately
NTB-000-490	Police delay and extortion	2025-11-12	Ghana: Police between Babato & Yape	Burkina Faso	Resolved 2025-11-12	View
Complaint:	The driver tried to overtake other trucks parked at the barrier and was stopped and his documents seized.
Resolution status note:	The driver was released.
NTB-000-488	Customs Extortion	2025-10-29	Ghana: Customs, commander Junction	Burkina Faso	Resolved 2025-10-29	View
Complaint:	The driver got to the Customs barrier and gave GH 5.00 for the document, but Customs insisted that he paid GH 10.00. Due to this the driver was delayed for hours.
Resolution status note:	After about 3hours, the driver was released ater paying GH 10.00
NTB-000-487	Police delay	2025-10-22	Ghana: Police Nandoli	Burkina Faso	Resolved 2025-10-22	View
Complaint:	The driver traversed the barrier without stopping, and the police chased and brought him back to the barrier. The Police delayed him for about an hour.
Resolution status note:	Few minutes after GSA's discussion with the Police, the driver called to confirm his release.
NTB-000-486	Customs delay and extortion	2025-10-21	Ghana: Customs Techiman	Burkina Faso	Resolved 2025-10-21	View
Complaint:	The driver's truck broke down on 14th October 2025 and he reported to the Techiman Customs barrier by submitting the goods documents. When the mechanic completed the repair works on the 21st October 2025, the driver went back to the Customs to retrieve his documents for the continuation of his journey. The Customs requested the driver to pay GHS 1,300.00 before they would go and check on the truck.
Resolution status note:	Driver was released.
NTB-000-485	Police delay and extortion	2025-10-16	Ghana: Police Nasia Bridge	Burkina Faso	Resolved 2025-10-16	View
Complaint:	The truck's tyre blasted and damaged the part of the road. The Police came to the scene seized the drivers documents and requested for GH 5,000 supposedly for repair of the road.
Resolution status note:	Few minutes after GSA's discussion with the Police, the driver called to confirm his release.
NTB-000-483	Police attempt of extortion	2025-10-15	Ghana: Police barrier Buipe	Burkina Faso	Resolved 2025-10-15	View
Complaint:	The police insisted that driver turned the truck back to their barrier because they claimed the truck hit the barrier. Due to this the driver was delayed for hours.
Resolution status note:	The Police released the driver.
NTB-000-482	Police delay	2025-10-01	Ghana: Police - Poyentanga	Burkina Faso	Resolved 2025-10-01	View
Complaint:	The Police kept the driver's document for about 30 minutes without any explanation.
Resolution status note:	The driver was released
NTB-000-481	Police delay and extortion	2025-09-16	Ghana: Police - Jema	Burkina Faso	Resolved 2025-09-16	View
Complaint:	The truck broke down and the police helped with the traffic management. The driver was asked to pay GH 2000 before taking his license and carte grise internationale from the police. The Police officer demanding the money left his phone number with driver to call him whenever he was ready to pay the amount.
Resolution status note:	Few minutes later, the driver called back to confirm his release.
NTB-000-480	Customs delay and extortion	2025-09-15	Ghana: Customs Techiman	Burkina Faso	Resolved 2025-09-15	View
Complaint:	The driver's truck broke down and he submitted his papers to the Techiman Customs. After the repair works were finished, the driver went to Customs with the view to take his papers and proceed with his journey. To his surprise, the Customs demanded that the driver pay GH 500.00 before his papers are given to him. This demand was justified by the fact that the Customs officers moved their official car to the scene.
Resolution status note:	Few minutes later, the driver called to confirm his release.
NTB-000-479	Police Delay and attempt of extortion	2025-09-09	Ghana: Police, Nandoli	Burkina Faso	Resolved 2025-09-09	View
Complaint:	The driver submitted his documents for checks, but the Police claimed that he did not have any Customs paper covering the transit goods.
Resolution status note:	Few minutes later, the driver called to confirm his release.
NTB-000-478	Extortion and delay	2025-09-09	Ghana: Police Nandoli	Burkina Faso	Resolved 2025-09-09	View
Complaint:	The driver submitted hi documents for checks, but was told by the police that his license category was below the type of truck he was driving.
Resolution status note:	the driver was released
NTB-000-477	Customs extortion	2025-09-08	Ghana: Customs - Nsutem	Burkina Faso	Resolved 2025-09-08	View
Complaint:	The driver's truck broke down and he reported to Nsutem Customs. Upon completion of repair works, the driver went to Customs to retrieve his documents but was asked to pay GH 500.00.
Resolution status note:	The driver was released.
NTB-000-476	Police delay and attempt of extortion	2025-09-08	Ghana: Police check near Wa	Mali	Resolved 2025-09-08	View
Complaint:	The 2 drivers got to the barrier and submitted their papers for checks. The Police kept the documents for about 20 minutes claiming that the goods were not in transit since there was no tracking device on the truck.
Resolution status note:	Fifteen minutes after GSA's intervention, the drivers were released.
NTB-000-475	Police extortion and delay	2025-09-05	Ghana: Police at Nandoli	Burkina Faso	Resolved 2025-09-05	View
Complaint:	The driver got around 3:00am to the barrier and submitted his papers for checks. The Police claimed that the driver's international license was not authentic, therefore demanded that the driver pays GH 1,000.00. This situation forced the driver to sleep at the barrier. Early in the morning, the driver approached the police to retrieve his documents only to be told to pay GH 800.00. The driver told the police that his license has no challenge, therefore he was bargaining any money with the officers. The driver then called GSA to report the issue.
Resolution status note:	On GSA's second attempt to speak to the police, the driver was released.
NTB-000-474	Unnecessary delay by the Police	2025-08-19	Ghana: Asim Berekum	Burkina Faso	Resolved 2025-08-19	View
Complaint:	The driver got to the barrier, slowed down to cross but the police stopped him. when the driver got down and went to the police, the latter without any question or explanation handcuffed the driver.
Resolution status note:	The driver was instantly released.
NTB-000-473	Misunderstanding between driver and police	2025-08-13	Ghana: last police check before Wa	Burkina Faso	Resolved 2025-08-13	View
Complaint:	The driver was in possession of a police declaration indicating the loss of his documents. Upon a check the police discovered that the driver had the laissez-passer but it had expired. This brought a little confusion between the 2 parties.
Resolution status note:	The driver was released.
NTB-000-471	Police delay and extortion	2025-08-12	Ghana: Barrier before entering Wa town	Mali	Resolved 2025-08-12	View
Complaint:	The driver was stooped by the Police and requested to pay GH 200.00. The driver told the officers that he did not have money. The officers then reduced the amount to GH 100.00. Failure to pay this amount caused the driver a delay of almost an hour.
Resolution status note:	The driver was released
NTB-000-470	Police delay and extortion	2025-08-11	Ghana: Barrier before Sawla	Burkina Faso	Resolved 2025-08-11	View
Complaint:	The driver loaded from Kumasi, had all Customs documents but was stopped by the police and requested to pay GH 100.00 because he had no tracking device.
Resolution status note:	The driver was released.

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