All resolved complaints

Showing items 1 to 20 of 316
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-357 Attempt of extortion 2022-01-22 Ghana: Police checkpoint, entrance of Techiman Burkina Faso Resolved
2022-01-22
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Complaint: The truck driver got to the police checkpoint, presented all his documents. But the police officer insisted to check his warning triangle and fire extinguisher. The driver did present the items requested and explained that his fire extinguisher was used to help a friend whose truck was about to catch fire.  
Resolution status note: The driver was immediately released.  
NTB-000-356 Attempt of extortion 2021-12-23 Ghana: Kadelso police barrier Burkina Faso Resolved
2021-12-23
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Complaint: Two drivers of "France au revoir" got to the Kadelso police barrier and were asked to park. But because there was a bus which broke down right at the barrier, the drivers did not know where to park. The Police took their papers and were not telling them anything.  
Resolution status note: Few minutes after GSA staff's intervention, the drivers were released  
NTB-000-355 Attempt of extortion 2021-12-20 Ghana: Exit Sonjani Côte d'Ivoire Resolved
2021-12-20
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Complaint: Police attempted to extort money from the driver on the motive that he was not wearing shoe. The Police threatened to take the driver to court.  
Resolution status note: After GSA's intervention, the driver was released  
NTB-000-354 Attempt of extortion 2021-12-10 Ghana: Police at Kadelso Burkina Faso Resolved
2021-12-10
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Complaint: Nine trucks moving in convoy got to the police but were not stopped. They therefore continued their journey. Surprising to the drivers, one officer pursued them to the nearest barrier, sopped them, took their papers and returned to the previous barrier. On their arrival at the barrier, the Police told them to pay an unspecified amount if not they would process them to court.  
Resolution status note: The drivers were released  
NTB-000-353 Extortion of money 2021-12-10 Ghana: Exit Techinman Burkina Faso Resolved
2021-12-10
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Complaint: Ten drivers got to the a police barrier and were asked to pay GH 5.00 each without any reason.  
Resolution status note: The drivers were released.  
NTB-000-352 Extortion of money by the Police 2021-12-09 Ghana: Entrance of Techiman Burkina Faso Resolved
2021-12-09
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Complaint: Two trucks got to the barrier and the Police asked that they pay GH 5.00 each before they can continue their journey.  
Resolution status note: The drivers were released  
NTB-000-351 Extortion of money 2021-12-08 Ghana: Entrance Techiman Burkina Faso Resolved
2021-12-08
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Complaint: Three (3) trucks got to the Police barrier and were asked to GH 5.00 without any explanation  
Resolution status note: The Police released the drivers  
NTB-000-350 Exortion 2021-12-06 Ghana: Kumasi Customs Burkina Faso Resolved
2021-12-07
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Complaint: The driver whose truck broke down reported to the Customs office. Because the following day (Friday) was a holiday he was asked to come for his papers on Monday. On the driver's arrival at the Customs office, he was being asked to GH 500.00 before the change would be effected in the system and his papers released to him. Before going to the officer, the driver had already paid GH 100.00 to a Customs officer at a checkpoint, who in his turn directed the driver to their office.  
Resolution status note: Customs forcefully took GH 500.00 from the driver before his release  
NTB-000-349 Extortion of money 2021-11-07 Ghana: Exit Techiman Burkina Faso Resolved
2021-11-07
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Complaint: The Police stopped three (3) trucks and asked the drivers to pay an unspecified amount of money.  
Resolution status note: Drivers were released  
NTB-000-348 Extortion of money 2021-11-06 Ghana: A checkpoint between Tamale and Walewale Burkina Faso Resolved
2021-11-06
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Complaint: The driver was stopped by the Policeand asked to pay GH 5.00 without any explanation  
Resolution status note: The driver was released  
NTB-000-347 Extortion of money 2021-11-06 Ghana: Exiot Buipe Burkina Faso Resolved
2021-11-06
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Complaint: Three trucks going to Burkina were stopped by the Police and asked to pay GH 5.00 each.  
Resolution status note: The drivers were released  
NTB-000-346 Unnecessary delay by the Police 2021-10-20 Ghana: Exit Techiman Burkina Faso Resolved
2021-10-20
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Complaint: The driver coming back from Burkina, was stopped by the Police and asked to park. He parked for about 30 minutes and went to the officer to require for his papers. But the Police asked the driver to back to his and told him he would sleep there.  
Resolution status note: Due to GSA staff's intervention, the driver was released.  
NTB-000-345 Attempt of extortion 2021-10-13 Ghana: National Security Officer tried to extort money from Driver Burkina Faso Resolved
2021-10-13
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Complaint: The driver called to report the fact that one National Security Officer, manning the Mobile (weigher) Van at Techiman asked him to pay GH 1,000.00 because his truck accidentally passed on a certain cable.  
Resolution status note: GSA staff called the driver back few minutes later to follow-up on the issue but was informed of the release of the driver.  
NTB-000-344 Extortion 2021-10-11 Ghana: Tamale South Burkina Faso Resolved
2021-10-11
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Complaint: The driver coming back from Burkina with empty container was stopped by the Police and asked to pay GH 100.00 because he didn't have a fire extinguisher.  
Resolution status note: With the intervention of GSA, the driver was released without paying any money.  
NTB-000-343 8.4. Transport related corruption 2021-09-03 Ghana: Police highway patrol between Borle and Bamboi Burkina Faso Resolved
2021-09-03
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Complaint: The driver got to the barrier, gave his papers to the Police who kept them because the driver could not pay the GH5.00 requested.  
Resolution status note: Few minutes later, the driver was released  
NTB-000-341 Extortion and physical harassment 2021-07-09 Ghana: Yapei Burkina Faso Resolved
2021-07-09
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Complaint: Two tanker drivers got to a police barrier at Yapei and was asked to pay GH 1.00 each, The drivers told the Police that the had kept long in Ghana therefore did not have any money on them. The police officer on duty seized their papers and later handcuffed the drivers. Two other tanker driver arrived on the scene and tried to plead for their colleagues. Unfortunately, the officer handcuffed them too.
This caused about 25 tankers to stop at the scene and help their friends, thereby causing congestion around the checkpoint.
 
Resolution status note: Due to the intervention of our focal person at the Police Head Quarters (Dr. Sasu Mensah), the drivers were released.  
NTB-000-340 Issues relating Axle Load 2021-07-05 Ghana: Techiman Burkina Faso Resolved
2021-07-08
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Complaint: Two trucks which weighed under weight at Sawla (70t and 71t) got to Techiman and weighed 98 and 102t respectively. They were asked to pay a fine GH5,000.00 each. The drivers claimed their trucks were not overloaded thereby refused to pay the fine. They had been there since 19th June, 2021.  
Resolution status note: The trucks were released without any fine after a serious intervention of GSA.  
NTB-000-339 Attempt of extortion 2021-06-28 Ghana: After Bolga Burkina Faso Resolved
2021-06-28
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Complaint: A ghanaian truck driver coming back from Burkina with an empty truck was stopped by the Police and asked to pay GH 5.00 even though all his papers were on point  
Resolution status note: The Police released the driver when GSA staff asked to speak with them  
NTB-000-338 Attempt of extortion 2021-06-25 Ghana: Around Nasia Burkina Faso Resolved
2021-06-25
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Complaint: Two drivers got to the Police. The Police allowed the first on to pass but stopped the second who was could not stop because they were moving in convoy. The Police later pursued them and asked the second driver to pay GH 150.00 for failing to stop  
Resolution status note: Few minutes after GSA staff intervention, the driver called to confirm his release  
NTB-000-337 Extortion of money 2021-06-24 Ghana: About 20km from Kulmata Burkina Faso Resolved
2021-06-24
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Complaint: The Police stopped the driver and asked km to pat GH 50.00  
Resolution status note: The driver was released  
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