All resolved complaints

Showing items 1 to 20 of 272
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-311 Negligence or bribe at the axle load stations 2021-01-21 Ghana: Agona Konta Mali Resolved
2021-01-21
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Complaint: The driver drove from the port to Agona Konta with only scale paper from the port. According to the driver, the truck has 6 axles but weighed 90.20 right from the port.

Now he was stopped a police officer who requested for all the scales papers, which the driver was not able to provide.
 
Resolution status note: The was later released by the police  
NTB-000-310 8.4. Transport related corruption 2021-01-12 Ghana: In bush after Bamboe Burkina Faso Resolved
2021-01-12
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Complaint: the Police stopped the driver and asked him to GH 50.00 because the driver did not have any scale paper aside that of the port.  
Resolution status note: When GSA staff requested to speak to the officer, the officer gave the driver his papers to continue his journey  
NTB-000-309 8.4. Transport related corruption 2020-12-23 Ghana: Entrance of Wale wale Burkina Faso Resolved
2020-12-23
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Complaint: The Police stopped the driver and after checking said that the motorway weigh certificate was not stamped. He asked the driver to pay an unspecified amount.  
Resolution status note: The driver was released  
NTB-000-308 8.4. Transport related corruption 2020-12-16 Ghana: Pong Tamale Burkina Faso Resolved
2020-12-16
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Complaint: Four trucks, moving in convoy crossed the barrier without stopping. The Police later hired a moto bike (Okada) pursued and arrested the second truck driver. they brought him back to the barrier, checked his papers which were on point. Because the officers did not find any fault, they asked the driver to pay for the fuel they used to chase them.  
Resolution status note: The driver was released  
NTB-000-307 8.4. Transport related corruption 2020-10-21 Ghana: Police barrier after Bamboe Burkina Faso Resolved
2020-10-21
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Complaint: The police stopped the driver and asked him to pay GH 50.00 without any reason.  
Resolution status note: After the discussion, the driver was released without paying any money.  
NTB-000-306 8.4. Transport related corruption 2020-10-13 Ghana: Navrongo Police Burkina Faso Resolved
2020-10-13
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Complaint: Three tankers passed through a barrier and the Police pursued and stopped the third vehicle and asked him to pay an unspecified amount.  
Resolution status note: The driver was released  
NTB-000-305 Unnecessary delay by the Police 2020-10-07 Ghana: Entrance Nasia Burkina Faso Resolved
2020-10-07
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Complaint: The Police delayed driver because he didn't have all the scale papers, with the intention of getting money from him.  
Resolution status note: Driver was released  
NTB-000-304 8.4. Transport related corruption 2020-10-07 Ghana: Nandoli Mali Resolved
2020-10-07
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Complaint: The Police stopped the driver and delayed him for hours so as to force him give money.  
Resolution status note: After the discussion between GSA staff and the officer, the driver was released  
NTB-000-303 8.4. Transport related corruption 2020-10-02 Ghana: Entrance Nandoli Burkina Faso Resolved
2020-10-02
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Complaint: The Police asked the driver to GH 5.00  
Resolution status note: The driver was released without paying any money  
NTB-000-302 Unnecessary delay by the Police 2020-10-02 Ghana: 15 km to Bolga (GH to BF) Burkina Faso Resolved
2020-10-02
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Complaint: The Police seized driver's papers without any explanation.  
Resolution status note: few minutes after GSA staff intervention, the driver was released  
NTB-000-301 Miscommunication between driver and Police 2020-09-22 Ghana: Etrance Navrogo Burkina Faso Resolved
2020-09-23
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Complaint: Driver's tires got burst and the truck stuck in the midle of the road. A police officer came to the scene, took the driver's papers away because he did not place warning triangles in front and back of the truck.  
Resolution status note: The driver was released after GSA staff intervention the following morning (23rd September), since the incidence happened in the evening of 22nd.  
NTB-000-300 8.4. Transport related corruption 2020-09-14 Ghana: Kaleo Burkina Faso Resolved
2020-09-14
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Complaint: Police stopped driver and asked him to pay GH 50.00 even though his papers were on point  
Resolution status note: While GSA staff was still speaking to the Police, the driver was released to go  
NTB-000-299 8.4. Transport related corruption 2020-09-10 Ghana: Between Nasia and Pong Tamale Burkina Faso Resolved
2020-09-10
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Complaint: Police stopped the driver and asked him to pay money  
Resolution status note: Due to GSA staff's pressure to speak to the officers, the driver was released  
NTB-000-298 8.4. Transport related corruption 2020-09-09 Ghana: Nandoli Mali Resolved
2020-09-09
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Complaint: Police asked driver to pay an unspecified amount because they claimed the driver's license was not original  
Resolution status note: After all the explanations, the driver was released  
NTB-000-297 8.4. Transport related corruption 2020-09-07 Ghana: Last barrier before Walewale Burkina Faso Resolved
2020-09-07
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Complaint: Police stopped the driver and asked him to oay Gh 200.00 because they had received a call from their colleagues at the toll boat that the driver had dodged the toll  
Resolution status note: While the driver was looking for a car to go back to the toll boat, the officers at the barrier begged him to collect his papers and go  
NTB-000-296 Miscommunication between driver and Police 2020-09-03 Ghana: 24 km to Wa (BF to GH) Burkina Faso Resolved
2020-09-04
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Complaint: The driver coming back with an empty truck was signaled with a torch light to stop in the bush around 10pm. The driver did not stop because according to him, they had been robbed on one occasion as this.The Police pursued the driver to a town called Nyoli and tried to forcefully put the driver in their car back to where he was stopped. The driver had to run away and leave his mate in the truck.The Police tried to open the truck's doors which were locked inside by the mate. The police returned to their post but notified the next barrier with description of the truck and its number plate. On the following day the driver was stopped at the said barrier.  
Resolution status note: The driver was released after being advised by GSA staff  
NTB-000-295 8.4. Transport related corruption 2020-09-03 Ghana: Asankare barrier Burkina Faso Resolved
2020-09-03
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Complaint: The Police asked the driver to pay GH 5 without any explanation.  
Resolution status note: On GSA staff's pressure to speak to the Police, the driver was released after 15 minutes  
NTB-000-294 8.4. Transport related corruption 2020-08-26 Ghana: 15km from Bamboe ( GH to BF) Burkina Faso Resolved
2020-08-26
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Complaint: The Police delayed driver because his license looks different from the one they know.  
Resolution status note: Ten minutes after GSA staff explained the matter to the Police, the driver was released  
NTB-000-293 8.4. Transport related corruption 2020-08-21 Ghana: 10 Km from Tamale (Police barrier) Burkina Faso Resolved
2020-08-21
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Complaint: Police took driver's papers and asked him to pay money.  
Resolution status note: Few minutes after GSA staff's attempt to speak to the Police, the driver was given his papers to continue his journey  
NTB-000-292 8.4. Transport related corruption 2020-08-15 Ghana: 15KM to Techiman ( BF to GH) Ghana Resolved
2020-08-15
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Complaint: Police officers kept a driver at their post for more than 2 hours because he didn't pay GH 5.00  
Resolution status note: Some minutes after this, the officer gave the driver his papers to continue his journey  
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