All resolved complaints

Showing items 1 to 20 of 246
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-285 8.4. Transport related corruption 2020-05-06 Ghana: Entrance Bamboe Mali Resolved
2020-05-06
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Complaint: & trucks were stopped by the Police and asked to Gh 5.00 each even though they had all their papers. Drivers pleaded with GH 2.00 but officers refused and kept their papers for more than an hour  
Resolution status note: 10 minutes after this, the drivers were releaed  
NTB-000-284 2.14. Other 2020-04-21 Ghana: Paga Burkina Faso Resolved
2020-04-21
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Complaint: A complaint from UCRB/OTRAF stated that, Customs officers at Paga border are surcharging the fee for the undertaking (laissez-passer). Instead of GH 90.00, they collect GH 130.00  
Resolution status note: The issue was resolved the same day, that is since that day there hasn't been any such complaint  
NTB-000-283 8.4. Transport related corruption 2020-04-13 Ghana: Asankare Barrier Burkina Faso Resolved
2020-04-13
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Complaint: 4 trucks were stopped and asked to pay GH 100 even though they had all their papers  
Resolution status note: 5 minutes after this conversation, the drivers were released  
NTB-000-282 8.4. Transport related corruption 2020-04-11 Ghana: Nyoli Burkina Faso Resolved
2020-04-11
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Complaint: 5 trucks were stopped by the police and asked to pay Gh 5.00 each without reason. The Police ceased their papers.  
Resolution status note: 7 minutes later, the drivers were released  
NTB-000-281 8.4. Transport related corruption 2020-04-28 Ghana: Nandoli Police barrier Mali Resolved
2020-04-28
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Complaint: The police claimed the driver's licence was not original, therefore he should pay GH 20  
Resolution status note: The driver was released  
NTB-000-280 8.4. Transport related corruption 2020-03-24 Ghana: Boatenga (about 15km to Wa) Mali Resolved
2020-03-24
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Complaint: Drivers were asked asked to GH 5.00 to the Police  
Resolution status note: While GSA staff was trying to talk to the Police, the latter released drivers' papers to them.  
NTB-000-279 Extortion 2020-03-19 Ghana: Tamale Police Burkina Faso Resolved
2020-03-19
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Complaint: Two drivers driving 2 pick-up (new vehicles) belonging to the government of Burkina Faso were stopped by the Police and asked to pay an unspecified amount.  
Resolution status note: Few minutes alter, the driver called to confirm their release.  
NTB-000-278 Customs extortion of money from truck drivers 2020-02-17 Ghana: Customs checkpoint at the exit of Kumasi Burkina Faso Resolved
2020-02-18
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Complaint: The drivers' truck got broken down on 12 February 2020 and they reported Customs on the 13th. By Sunday, 15th, the finished repairing their trucks and went to the Customs checkpoint to retrieve their papers but the officers there said until they pay some money (unspecified), they won't be given their papers.  
Resolution status note: The drivers set got back to their journey on the 18th /02/20  
NTB-000-277 1.1. Export subsidies 2020-02-15 Ghana: About 40 km from Tamale (BF to GH) Mali Resolved
2020-02-15
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Complaint: The driver coming with empty truck was stopped and asked to an unspecified amount of money. Because of this, he was delayed for more than an hour.  
Resolution status note: After talking to the in-charge, the driver was released.  
NTB-000-275 8.4. Transport related corruption 2020-01-20 Ghana: Few km from Bolga Burkina Faso Resolved
2020-01-20
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Complaint: Police stopped 3 trucks, kept them for more than an hour because they did not pay an unspecified amount of money.  
Resolution status note: The drivers were released  
NTB-000-274 Unnecessary delay by the Police 2020-01-17 Ghana: 20 km from Walewale (en venant du BF) Burkina Faso Resolved
2020-01-17
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Complaint: The drivers were stopped by the Police and told that their international licences were fake.  
Resolution status note: The drivers were released after the confirmation  
NTB-000-272 8.4. Transport related corruption 2019-12-13 Ghana: Few Km to NAsia (BF to Gh) Burkina Faso Resolved
2019-12-13
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Complaint: 4 truck drivers were kept at the checkpoint because they didn't pay GH 5.00  
Resolution status note: The drivers were released after the intervention of GSA staff  
NTB-000-271 8.4. Transport related corruption 2019-12-11 Ghana: 50 km to Tamale Burkina Faso Resolved
2019-12-11
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Complaint: POlice asked driver to payGH 100.00 because he didn't provide his goods' documents.  
Resolution status note: After checking the documents. the Police released the driver  
NTB-000-270 8.4. Transport related corruption 2019-12-10 Ghana: 5km to Yape (coming from BF to GH) Burkina Faso Resolved
2019-12-10
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Complaint: Three trucks got to the Police barrier and the drivers were asked to GH 5.00 each without any explanation.  
Resolution status note: After the questions from GSA staff to the Police, the drivers were released  
NTB-000-269 8.4. Transport related corruption 2019-12-10 Ghana: Tamale town Burkina Faso Resolved
2019-12-10
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Complaint: Two trucks were helped by the police because there an obstruction on the. One vehicle had accident and caused congestion on the road. The Police asked drivers to GH 50.00 because of the facilitation.  
Resolution status note: Few minutes after the discussion between GSA staff and police, the drivers were released  
NTB-000-268 8.4. Transport related corruption 2019-12-09 Ghana: About 35 km from Wa Burkina Faso Resolved
2019-12-09
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Complaint: The police stopped the driver and asked him to pay GH 50.00 without any explanation  
Resolution status note: When the officers realized that the driver was calling someone, they called to give him his papers  
NTB-000-267 8.4. Transport related corruption 2019-12-09 Ghana: Entrance Yape (from BF to GH) Burkina Faso Resolved
2019-12-09
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Complaint: The Police stopped 4 empty tankers and asked to pay money. When the drivers said they did not have money, the Police seized their carte grise international and licences .  
Resolution status note: Few minutes after the intervention of GSA staff, the drivers were released  
NTB-000-266 Unnecessary delay ( by Customs) 2019-12-02 Ghana: Kulimata Customs Mali Resolved
2019-12-02
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Complaint: The Customs pursued the driver because he did not stop at their barrier. They took the driver's papers from him.  
Resolution status note: The driver was released  
NTB-000-265 8.4. Transport related corruption 2019-12-02 Ghana: Yape Customs Burkina Faso Resolved
2019-12-02
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Complaint: The driver got to the Customs barrier and the back of his truck mistakenly hit the barrier which fell. The barrier didn't break but got bent. And the Customs were asking the driver to pay GH 500.00. Failure to do this, the driver was kept from Saturday, 30th November to Monday, 2nd December 2019.  
Resolution status note: After the intervention of the focal point person, the driver was released.  
NTB-000-263 8.4. Transport related corruption 2019-12-02 Ghana: Kasoa Côte d'Ivoire Resolved
2019-12-02
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Complaint: The driver got to the checkpoint and was stopped by the Police. He stopped and provided his papers. ut the Police said he was trying to leave therefore they kept him for about an hour.  
Resolution status note: Five minutes later, GSA staff called to see if the officers would take the phone. the driver told him that he was released.  
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