All resolved complaints

Showing items 21 to 40 of 261
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all
Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-033 8.3. Immigration requirements (Visa, travel permit) 2017-08-31 Ghana: Tema Burkina Faso Resolved
2017-08-31
View
Complaint: Driver was stopped at the exit of Techiman. His licence and papers were checked and were found to be correct. However the driver was detained for about 1 hour before the officer asked him to pay money.  
NTB-000-034 8.4. Transport related corruption 2017-08-31 Niger: Burkina Faso Resolved
2017-08-31
View
Complaint: Police stopped driver and demanded money, even though the driver had the weighing papers from the motoway, duly stamped at Kumasi and at Djama.  
NTB-000-023 2.14. Other 2017-09-04 Ghana: Porko after Djama check point Ghana Resolved
2017-09-08
View
Complaint: The police requires of truck drivers transiting goods from Tema port to Burkina Faso to provide weighing documents from every weighing point whiles the latter (drivers) also claim that after weighing at the port and the motorway, they just have to present these documents to weighing points of Kumasi and Djama for stamp..  
Resolution status note: This complaint has been resolved after notifying the complainant of the role of the police on the corridor in terms of checks.

Other drivers will also be educated on the matter during the upcoming road caravan organized by Borderless Alliance in Collaboration with Ghana Shippers' Authority.
 
NTB-000-038 7.6. Lack of information on procedures (or changes thereof) 2017-09-20 Ghana: Tamale South Burkina Faso Resolved
2017-09-20
View
Complaint: Driver was stopped and required to present a weighing certificate from Djama. Since they did not have the certificate but had a stamp of the Djama weighbridge, the police insisted that they pay some money.  
NTB-000-057 7.6. Lack of information on procedures (or changes thereof) 2017-09-23 Ghana: Tema Burkina Faso Resolved
2017-09-23
View
Complaint: Driver called after an accident to know the procedures to follow.  
NTB-000-037 8.4. Transport related corruption 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27
View
Complaint: Driver was stopped at the Tamale check point. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-039 7.6. Lack of information on procedures (or changes thereof) 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27
View
Complaint: Driver was stopped at the checkpoint. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-043 8.4. Transport related corruption 2017-10-10 Ghana: Tamale South Burkina Faso Resolved
2017-10-10
View
Complaint: Driver called because they were kept at the barrier (entrance of Tamale) for more than two hours.  
NTB-000-041 7.6. Lack of information on procedures (or changes thereof) 2017-10-17 Ghana: Akatsi Burkina Faso Resolved
2017-10-17
View
Complaint: Driver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).  
NTB-000-042 8.4. Transport related corruption 2017-10-19 Ghana: Avalavi Burkina Faso Resolved
2017-10-19
View
Complaint: Driver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes  
NTB-000-026 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-10-20 Ghana: Tamale South Ghana Resolved
2017-11-02
View
Complaint: Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.  
Resolution status note: This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".  
NTB-000-056 8.4. Transport related corruption 2017-10-26 Ghana: Tema Burkina Faso Resolved
2017-10-26
View
Complaint: Driver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police  
NTB-000-044 8.4. Transport related corruption 2017-10-27 Ghana: Tamale South Burkina Faso Resolved
2017-10-27
View
Complaint: Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.  
NTB-000-027 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-11-06 Ghana: Paga Ghana Resolved
2017-11-06
View
Complaint: On Monday 6th November 2017, about 27 trucks were stopped at the Paga border. The issue was, at their arrival, the drivers gave their documents to the customs who, in their turn handed the papaers to the so called goro boys. These goro boys came to the drivers and asked them to pay 10 000 CFA each before they continue their journey.

However, there was a directive from the commissioner of the Ghana Revenue Authority to stop the operation of the goro boys at the border. Speaking to one Fuseni, one of the goro boys, he told Borderless Alliance staff that the commissioner in his remark asked only the unauthorized agents to stop operating at the border.
It took the intervention of Mr. George ENCHILL ffrom GRA-Customs Division and a certain Mr Koulibali Sounkalo, from the Burkina Shippers' Council to release the drivers.
 
Resolution status note: This complaint was resolved as BA staff called on Mr George ENCHILL, our focal point person at VRA-Customs division; and M. Coulibaly SOUNKALO from Burkina Shippers' Council to intervene. These two persons spoke to the customs officer in charge at the border for the immediate release of the drivers.  
NTB-000-054 8.4. Transport related corruption 2017-11-16 Ghana: Accra Burkina Faso Resolved
2017-11-16
View
Complaint: Driver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.  
NTB-000-055 7.6. Lack of information on procedures (or changes thereof) 2017-11-20 Ghana: Tamale South Burkina Faso Resolved
2017-11-20
View
Complaint: Driver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.  
NTB-000-058 8.4. Transport related corruption 2017-12-06 Ghana: Exit Wa Burkina Faso Resolved
2017-12-06
View
Complaint: The driver was asked to pay some unspecified money even though his papers were on point:  
Resolution status note: GSA staff spoke to a certain officer Bismark who claimed the driver parked in the middle of the road whiles bringing his papers for check: GSA staff told the police that the driver would be advised on that matter: Immediately after this discussion, the driver was released:  
NTB-000-059 8.4. Transport related corruption 2017-12-09 Ghana: Juaso Burkina Faso Resolved
2017-12-09
View
Complaint: The driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.  
Resolution status note: After GSA staff's discussion with the police, the driver was released.  
NTB-000-060 7.6. Lack of information on procedures (or changes thereof) 2017-12-12 Ghana: AT Tumu Burkina Faso Resolved
2017-12-13
View
Complaint: A vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation  
Resolution status note: ON the 13th December 2017, that is the following day the driver called to confirm his release.  
NTB-000-061 8.4. Transport related corruption 2017-12-20 Ghana: Kumasi Tech Burkina Faso Resolved
2017-12-20
View
Complaint: Five drivers were stopped and after collecting their papers, the police asked them to follow them to their station. On their arrival they were told that the height of their trucks is more than 4,5 therefore they had to pay GH 200.00 each.  
Resolution status note: Few minutes after the feedback from the police Head Quarters, one driver called to confirm their release  
1 2 3 4 5...12 13 14