Non-Tariff Barriers :: Complaints

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-041	7.6. Lack of information on procedures (or changes thereof)	2017-10-17	Ghana: Akatsi	Burkina Faso	Resolved 2017-10-17	View
Complaint:	Driver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).
NTB-000-042	8.4. Transport related corruption	2017-10-19	Ghana: Avalavi	Burkina Faso	Resolved 2017-10-19	View
Complaint:	Driver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes
NTB-000-043	8.4. Transport related corruption	2017-10-10	Ghana: Tamale South	Burkina Faso	Resolved 2017-10-10	View
Complaint:	Driver called because they were kept at the barrier (entrance of Tamale) for more than two hours.
NTB-000-044	8.4. Transport related corruption	2017-10-27	Ghana: Tamale South	Burkina Faso	Resolved 2017-10-27	View
Complaint:	Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.
NTB-000-045	8.4. Transport related corruption	2017-02-11	Ghana: Tamale South	Burkina Faso	Resolved 2017-02-11	View
Complaint:	Driver called because he was kept for more than four hours at the entrance to Tamale just because the driver said he didn't have money (5gh). The police officer took his license away without any explanation
NTB-000-046	8.8. Issues related to transit	2017-04-11	Ghana: Paga	Burkina Faso	Resolved 2017-04-11	View
Complaint:	The driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys
NTB-000-047	8.4. Transport related corruption	2017-05-11	Ghana: Komantse	Burkina Faso	Resolved 2017-05-11	View
Complaint:	This driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.
NTB-000-048	8.4. Transport related corruption	2017-05-11	Ghana: Tamale South	Burkina Faso	Resolved 2017-05-11	View
Complaint:	Driver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct
NTB-000-049	8.4. Transport related corruption	2017-05-11	Ghana: Abor	Burkina Faso	Resolved 2017-05-11	View
Complaint:	Driver was stopped at the Buipe exit and asked to pay 5gh without any reason
NTB-000-050	8.4. Transport related corruption	2017-06-11	Ghana: Paga	Burkina Faso	Resolved 2017-06-11	View
Complaint:	The driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.
NTB-000-051	7.6. Lack of information on procedures (or changes thereof)	2017-07-11	Ghana: Tema	Burkina Faso	Resolved 2017-07-11	View
Complaint:	Driver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.
NTB-000-052	8.4. Transport related corruption	2017-08-11	Ghana: Accra	Burkina Faso	Resolved 2017-08-11	View
Complaint:	Driver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.
NTB-000-053	8.4. Transport related corruption	2017-08-11	Ghana: Tema	Burkina Faso	Resolved 2017-08-11	View
Complaint:	The driver was asked to pay 5gh even though his papers were correct.
NTB-000-054	8.4. Transport related corruption	2017-11-16	Ghana: Accra	Burkina Faso	Resolved 2017-11-16	View
Complaint:	Driver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.
NTB-000-055	7.6. Lack of information on procedures (or changes thereof)	2017-11-20	Ghana: Tamale South	Burkina Faso	Resolved 2017-11-20	View
Complaint:	Driver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
NTB-000-056	8.4. Transport related corruption	2017-10-26	Ghana: Tema	Burkina Faso	Resolved 2017-10-26	View
Complaint:	Driver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police
NTB-000-057	7.6. Lack of information on procedures (or changes thereof)	2017-09-23	Ghana: Tema	Burkina Faso	Resolved 2017-09-23	View
Complaint:	Driver called after an accident to know the procedures to follow.
NTB-000-058	8.4. Transport related corruption	2017-12-06	Ghana: Exit Wa	Burkina Faso	Resolved 2017-12-06	View
Complaint:	The driver was asked to pay some unspecified money even though his papers were on point:
Resolution status note:	GSA staff spoke to a certain officer Bismark who claimed the driver parked in the middle of the road whiles bringing his papers for check: GSA staff told the police that the driver would be advised on that matter: Immediately after this discussion, the driver was released:
NTB-000-059	8.4. Transport related corruption	2017-12-09	Ghana: Juaso	Burkina Faso	Resolved 2017-12-09	View
Complaint:	The driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.
Resolution status note:	After GSA staff's discussion with the police, the driver was released.
NTB-000-060	7.6. Lack of information on procedures (or changes thereof)	2017-12-12	Ghana: AT Tumu	Burkina Faso	Resolved 2017-12-13	View
Complaint:	A vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation
Resolution status note:	ON the 13th December 2017, that is the following day the driver called to confirm his release.

History
+ –
Request History
4 previous requests available
====
Session
+ –
Session
- Config
  userAgentd87ede2a7a28973d7f81f4e32c0b97da
  time1714069237
  timeout10
  languageen
====
Request
+ –
Request

Cake Params
- controllercomplaints
- actionindex
- named
  page2
  sortunique_number
  directionasc
  resolved1
- pass(empty)
- resolved1
- plugin(null)
- url
  exthtml
  urlresolved_complaints/page:2/sort:unique_number/direction:asc
- form(empty)
- useJsonNative(true)
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- paging
  Complaint
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  current20
  count370
  prevPage(true)
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  pageCount19
  defaults
  limit20
  step1
  order
  Complaint.unique_numberdesc
  conditions
  Status.default0
  Status.rejected0
  Status.resolved1
  Status.nonactionable0
  contain
  0Country
  1ImposingRegion
  2LocationType
  3Location
  4NtbType
  5NtmCode
  6ReportingCountry
  7ReportingRegion
  8Status
  9TariffCode
  10ComplaintsLocale
  11ResolutionComment
  options
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  8Status
  9TariffCode
  10ComplaintsLocale
  11ResolutionComment
$_GET
- urlresolved_complaints/page:2/sort:unique_number/direction:asc
Cookie

To view Cookies, add CookieComponent to Controller

Current Route
- keys(empty)
- options
  named
  resolved1
- defaults
  controllercomplaints
  actionindex
  resolved1
  plugin(null)
- template/resolved_complaints/*
- _greedy(true)
- _compiledRoute#^/resolved_complaints(?:/(?P<_args_>.*))?[/]*$#
- __headerMap
  typecontent_type
  methodrequest_method
  serverserver_name
====

+ –

Sql Logs

default

Query	Affected	Num. rows	Took (ms)	Actions
SHOW FULL COLUMNS FROM `aros`	7	7	1	maybe slow
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'utf8_general_ci';	1	1	1
SHOW FULL COLUMNS FROM `acos`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `aros_acos`	9	9	1	maybe slow
SHOW FULL COLUMNS FROM `complaints`	35	35	1
SHOW FULL COLUMNS FROM `users`	23	23	1
SHOW FULL COLUMNS FROM `countries`	9	9	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points`	8	8	1	maybe slow
SHOW FULL COLUMNS FROM `regions`	2	2	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_regions`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `regions_users`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points_regions`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points_users`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_focal_points`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `towns`	3	3	1	maybe slow
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'latin1_swedish_ci';	1	1	1
SHOW FULL COLUMNS FROM `sectors`	2	2	1	maybe slow
SHOW FULL COLUMNS FROM `sectors_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `roles`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `comments`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `attachments`	8	8	1	maybe slow
SHOW FULL COLUMNS FROM `location_types`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `locations`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `location_types_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `ntb_types`	10	10	1	maybe slow
SHOW FULL COLUMNS FROM `ntb_types_locales`	5	5	1	maybe slow
SHOW FULL COLUMNS FROM `statuses`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `statuses_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `ntm_codes`	5	5	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `sms`	13	13	1	maybe slow
SHOW FULL COLUMNS FROM `tariff_codes`	6	6	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_tariff_codes`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `tariff_codes_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `emails`	4	4	1	maybe slow
SELECT COUNT(*) AS `count` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0	1	1	0
SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0 ORDER BY `Complaint`.`unique_number` asc LIMIT 20, 20	20	20	0
SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` IN ('5a7c4c98-bf38-458f-9f97-31e2c0a80304', '5a7c4dca-3198-47ab-9190-31e9c0a80304', '5a7c4ece-a734-4736-86a7-5673c0a80304', '5a7dabb0-d078-430a-848e-569ec0a80304', '5a815bdc-3ec8-4ac7-8813-6c91c0a80304', '5a815e32-57d4-4f25-b139-6c8cc0a80304', '5a815fd3-cc28-48b3-a0ca-7077c0a80304', '5a81632f-15d4-4f1e-97e9-6c90c0a80304', '5a817759-88e8-4b17-a769-6c91c0a80304', '5a817879-ecf0-4a51-a4db-6c92c0a80304', '5a817992-2178-4635-944d-6c8dc0a80304', '5a817a66-8884-4fc8-8d07-6c8fc0a80304', '5a817b0a-1bac-4774-9f62-6c92c0a80304', '5a817be3-6450-4d6e-a424-6c8dc0a80304', '5a817c99-86ac-4dcf-99b4-6c8fc0a80304', '5a817f0f-2158-4c9e-b8ef-6c92c0a80304', '5a817fd9-139c-4dee-a9eb-6c8dc0a80304', '5a8be65b-9f94-4d7c-bbb7-20e6c5bdc882', '5a8be9b7-49a8-4797-9312-0ac4c5bdc882', '5a8beee1-260c-4631-851d-35d6c5bdc882')	2	2	0
SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` IN ('5a7c4c98-bf38-458f-9f97-31e2c0a80304', '5a7c4dca-3198-47ab-9190-31e9c0a80304', '5a7c4ece-a734-4736-86a7-5673c0a80304', '5a7dabb0-d078-430a-848e-569ec0a80304', '5a815bdc-3ec8-4ac7-8813-6c91c0a80304', '5a815e32-57d4-4f25-b139-6c8cc0a80304', '5a815fd3-cc28-48b3-a0ca-7077c0a80304', '5a81632f-15d4-4f1e-97e9-6c90c0a80304', '5a817759-88e8-4b17-a769-6c91c0a80304', '5a817879-ecf0-4a51-a4db-6c92c0a80304', '5a817992-2178-4635-944d-6c8dc0a80304', '5a817a66-8884-4fc8-8d07-6c8fc0a80304', '5a817b0a-1bac-4774-9f62-6c92c0a80304', '5a817be3-6450-4d6e-a424-6c8dc0a80304', '5a817c99-86ac-4dcf-99b4-6c8fc0a80304', '5a817f0f-2158-4c9e-b8ef-6c92c0a80304', '5a817fd9-139c-4dee-a9eb-6c8dc0a80304', '5a8be65b-9f94-4d7c-bbb7-20e6c5bdc882', '5a8be9b7-49a8-4797-9312-0ac4c5bdc882', '5a8beee1-260c-4631-851d-35d6c5bdc882') AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)	0	0	0
SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `countries` AS `Country` LEFT JOIN `focal_points` AS `FocalPoint` ON (`FocalPoint`.`country_id` = `Country`.`id`) WHERE `Country`.`member` = 1 ORDER BY `name` ASC	15	15	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BJ'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da7b-3aac-4895-879c-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BF'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa29-b610-4f6a-bb28-0612c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CV'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CI'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da84-7460-4ef7-9eb6-39fac0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GM'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GH'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da69-13d8-49d0-ad22-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GN'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GW'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'LR'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'ML'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NE'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NG'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da8c-b374-4d89-96a0-39f9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SN'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa08-f9f0-4b67-9e2d-0545c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SL'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'TG'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da95-21e4-4eff-8899-39f8c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `Region`.`id`, `Region`.`name` FROM `regions` AS `Region` WHERE 1 = 1	2	2	0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC	77	77	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 ORDER BY `Status`.`order` ASC	5	5	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC	7	7	0

Query Explain:

Click an "Explain" link above, to see the query explanation.

====

Timer

+ –

Memory

Peak Memory Use 16.87 MB

Message	Memory use
Component initialization	10.20 MB
Controller action start	10.26 MB
Controller render start	11.68 MB
View render complete	13.53 MB

Timers

Total Request Time: 445 (ms)

Message	Time in ms	Graph
Core Processing (Derived)	259.34
Component initialization and startup	1.41
Controller action	45.72
» Complaint->find()	4.58
» Complaint->find() #2	15.87
» Country->find()	5.53
» Region->find()	0.21
» NtbType->find()	3.67
» NtbType->find() #2	3.77
» Status->find()	0.37
» Status->find() #2	0.24
Render Controller Action	59.10
» Rendering View	57.31
» » Rendering APP/views/complaints/index.ctp	46.96
» » » Rendering CORE/plugins/octoplus/views/elements/paging.ctp	3.38
» » Rendering APP/views/layouts/default.ctp	10.15
» » » Rendering APP/views/elements/dock_menu.ctp	0.21
» » » Rendering APP/views/elements/ntbbanner.ctp	4.28
» » » » Rendering APP/views/elements/login_banner.ctp	2.81
» » » » » Rendering APP/views/elements/login.ctp	2.56
» » » Rendering APP/views/elements/ntbmenu.ctp	4.56
» » » Rendering APP/views/elements/ntbfooter.ctp	0.07

====

Log
+ –

Logs

====
Variables
+ –
View Variables
- localeeng
- countries
  ECOWAS
  BJBenin
  BFBurkina Faso
  CICôte d'Ivoire
  GHGhana
  NGNigeria
  SNSenegal
  TGTogo
- ntbTypes
  Category 1. Government participation in trade & restrictive practices tolerated by governments
  4e09b8bd-a198-4b79-a9e5-103ec0a803051.1. Export subsidies
  4e09b8d1-1fec-47ef-920c-0f53c0a803051.2. Government monopoly in export/import
  4e0c68dc-5dcc-48dd-b6f3-6f9ac0a803051.3. State subsidies, procurement, trading, state ownership
  d67edb0e-a31d-11e0-af43-000c292ff6141.4. Preference given to domestic bidders/suppliers
  d67f1ce0-a31d-11e0-af43-000c292ff6141.5. Requirement for counter trade
  d67f2f64-a31d-11e0-af43-000c292ff6141.6. Domestic assistance programmes for companies
  d67f409e-a31d-11e0-af43-000c292ff6141.7. Discriminatory or flawed government procurement policies
  d67f5336-a31d-11e0-af43-000c292ff6141.8. Import bans
  d67f645c-a31d-11e0-af43-000c292ff6141.9. Determination of eligibility of an exporting country by the importing country
  d67f765e-a31d-11e0-af43-000c292ff6141.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country
  d67f886a-a31d-11e0-af43-000c292ff6141.11. Occupational safety and health regulation
  d67f9ac6-a31d-11e0-af43-000c292ff6141.12. Multiplicity and Controls of Foreign exchange market
  d67faca0-a31d-11e0-af43-000c292ff6141.13. "Buy national" policy
  d67fbe7a-a31d-11e0-af43-000c292ff6141.14. Lack of coordination between government institutions
  d67fcfd2-a31d-11e0-af43-000c292ff6141.15. Other
  Category 2. Customs and administrative entry procedures
  d67fe0da-a31d-11e0-af43-000c292ff6142.1. Government imposing antidumping duties
  d67ff28c-a31d-11e0-af43-000c292ff6142.2. Arbitrary customs classification
  d6800362-a31d-11e0-af43-000c292ff6142.3. Issues related to the rules of origin
  d68015a0-a31d-11e0-af43-000c292ff6142.4. Import licensing
  d6802680-a31d-11e0-af43-000c292ff6142.5. Decreed customs surcharges
  d6803846-a31d-11e0-af43-000c292ff6142.6. Additional taxes and other charges
  d6804962-a31d-11e0-af43-000c292ff6142.7. International taxes and charges levied on imports and other tariff measures
  d6805b28-a31d-11e0-af43-000c292ff6142.8. Lengthy and costly customs clearance procedures
  d6806c12-a31d-11e0-af43-000c292ff6142.9. Issues related to transit fees
  d6807ed2-a31d-11e0-af43-000c292ff6142.10. Inadequate or unreasonable customs procedures and charges
  d6808fee-a31d-11e0-af43-000c292ff6142.11. Lack of control in Customs infrastructure
  d680a0c4-a31d-11e0-af43-000c292ff6142.12. Lack of capacity of Customs officers
  d680b2d0-a31d-11e0-af43-000c292ff6142.13. Issues related to Pre-Shipment Inspections
  d680c3e2-a31d-11e0-af43-000c292ff6142.14. Other
  4d480568-810c-43b9-8f97-7ce442c5ea45Category 3. Technical barriers to trade (TBT)
  4d480586-bc1c-4f01-b5e3-2e1442c5ea45Category 4. Sanitary & phyto-sanitary (SPS) measures
  Category 5. Specific limitations
  d681956a-a31d-11e0-af43-000c292ff6145.1. Quantitative restrictions
  d681a65e-a31d-11e0-af43-000c292ff6145.2. Exchange controls
  d681b82e-a31d-11e0-af43-000c292ff6145.3. Export taxes
  d681c922-a31d-11e0-af43-000c292ff6145.4. Quotas
  d681da02-a31d-11e0-af43-000c292ff6145.5. Import licensing requirements
  d681ec2c-a31d-11e0-af43-000c292ff6145.6. Proportion restrictions of foreign to domestic goods (local content requirement)
  d681fd3e-a31d-11e0-af43-000c292ff6145.7. Minimum import price limits
  d6820f18-a31d-11e0-af43-000c292ff6145.8. Embargoes
  d682205c-a31d-11e0-af43-000c292ff6145.9. Non-automatic licensing
  d6823254-a31d-11e0-af43-000c292ff6145.10. Prohibitions
  d68243c0-a31d-11e0-af43-000c292ff6145.11. Quantitative safeguard measures
  d68255d6-a31d-11e0-af43-000c292ff6145.12. Export restraint arrangements
  d68266fc-a31d-11e0-af43-000c292ff6145.13. Other quantity control measures
  d682785e-a31d-11e0-af43-000c292ff6145.14. Restrictive licenses
  d6828a60-a31d-11e0-af43-000c292ff6145.15. Other
  Category 6. Charges on imports
  d6829b5e-a31d-11e0-af43-000c292ff6146.1. Prior import deposits and subsidies
  d682ad1a-a31d-11e0-af43-000c292ff6146.2. Administrative fees
  d682be86-a31d-11e0-af43-000c292ff6146.3. Special supplementary duties
  d682d088-a31d-11e0-af43-000c292ff6146.4. Import credit discriminations
  d682e1cc-a31d-11e0-af43-000c292ff6146.5. Variable levies
  d682f3a6-a31d-11e0-af43-000c292ff6146.6. Border taxes
  d68304c2-a31d-11e0-af43-000c292ff6146.7. Other
  Category 7. Other procedural problems
  d683170a-a31d-11e0-af43-000c292ff6147.1. Arbitrariness
  d68327ea-a31d-11e0-af43-000c292ff6147.2. Discrimination
  d68338b6-a31d-11e0-af43-000c292ff6147.3. Corruption
  d6834a68-a31d-11e0-af43-000c292ff6147.4. Costly procedures
  d6835b66-a31d-11e0-af43-000c292ff6147.5. Lengthy procedures
  d6836d2c-a31d-11e0-af43-000c292ff6147.6. Lack of information on procedures (or changes thereof)
  d6837e48-a31d-11e0-af43-000c292ff6147.7. Complex variety of documentation required
  d683902c-a31d-11e0-af43-000c292ff6147.8. Consular and Immigration Issues
  d683a134-a31d-11e0-af43-000c292ff6147.9. Inadequate trade related infrastructure
  d683c1aa-a31d-11e0-af43-000c292ff6147.10. Other
  Category 8. Transport, Clearing and Forwarding
  134ae3f8-9813-11e1-be2a-00e08128b0718.1. Government Policy and regulations
  13746138-9813-11e1-be2a-00e08128b0718.2. Administrative (Border Operating Hours, delays at border posts, etc.)
  139dea58-9813-11e1-be2a-00e08128b0718.3. Immigration requirements (Visa, travel permit)
  13c9ccfe-9813-11e1-be2a-00e08128b0718.4. Transport related corruption
  13f328f6-9813-11e1-be2a-00e08128b0718.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)
  141e6da4-9813-11e1-be2a-00e08128b0718.6. Vehicle standards
  d683b2f0-a31d-11e0-af43-000c292ff6148.7. Costly Road user charges /fees
  3746f9d4-98f6-11e1-be2a-00e08128b0718.8. Issues related to transit
  otherOther
  policyPolicy or Regulatory NTB
  notPolicyNot a policy or regulatory NTB
- statuses
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- regions
  08391dd0-3d26-11e4-916c-0800200c9a66ECOWAS
  08391dd0-3d26-11e4-916c-0800201c9a66UEMOA
- allStatuses
  4cc5a0be-045c-4434-a342-43b5c0a80305New (Not reviewed)
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  4cc5a0f0-4218-4545-8158-4343c0a80305Rejected
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- complaints
  0
  Complaint
  id5a7c4c98-bf38-458f-9f97-31e2c0a80304
  unique_number41
  user_id(null)
  user_detailsName : Ouedraogo Aboubakar Phone: 0571410884 Truck Number: 11 JM 0708
  user_emailgershonewman@gmail.com
  complaintDriver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).
  original_complaintDriver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).
  country_idGH
  town_idf0cb1ea6-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id483a4b5a-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-10-17
  ntb_type_idd6836d2c-a31d-11e0-af43-000c292ff614
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-10-17
  created2018-02-08 15:11:52
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-08 15:11:52
  modified_by
  progress_updateFocal Point staff spoke to police and explained to him that awareness is still on-going on concerning weight restrictions along the corridor due to the weakness of some of our bridges. He therefore asked the police to allow the driver to continue his journey since the difference in weight was minimal Driver was released later since the weight difference was minimal. The driver was adviced to remain within the required weight limit. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id483a4b5a-3d05-11e4-931c-000c292ff614
  nameAkatsi
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  idd6836d2c-a31d-11e0-af43-000c292ff614
  name7.6. Lack of information on procedures (or changes thereof)
  short_nameLack of information on procedures (or changes thereof)
  description
  parent_id4d4805e3-c914-4902-a2c3-4be142c5ea45
  heading_number7.6
  allow1
  link_id
  ntm_code_id(null)
  position75
  headingName7.6. Lack of information on procedures (or changes thereof)
  fullName7.6. Lack of information on procedures (or changes thereof)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  1
  Complaint
  id5a7c4dca-3198-47ab-9190-31e9c0a80304
  unique_number42
  user_id(null)
  user_detailsName : Zongo Salif Phone: 0504841991 Truck Number: 11 KJ 9085
  user_emailgershonewman@gmail.com
  complaintDriver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes
  original_complaintDriver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes
  country_idGH
  town_idf0cb1ea6-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id483a7f9e-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-10-19
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-10-19
  created2018-02-08 15:16:58
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-08 15:16:58
  modified_by
  progress_updateFocal person tried to speak to the officer who refused to collaborate. Driver was released after 1 hour 10 minutes. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id483a7f9e-3d05-11e4-931c-000c292ff614
  nameAvalavi
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  2
  Complaint
  id5a7c4ece-a734-4736-86a7-5673c0a80304
  unique_number43
  user_id(null)
  user_detailsName : Ouedraogo David Phone: 0261388123 Truck Number: 11 KL 1112
  user_emailgershonewman@gmail.com
  complaintDriver called because they were kept at the barrier (entrance of Tamale) for more than two hours.
  original_complaintDriver called because they were kept at the barrier (entrance of Tamale) for more than two hours.
  country_idGH
  town_idf0caa67e-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id54731103-b688-4036-ae53-5064c5bdc882
  location_other
  date_of_incident2017-10-10
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-10-10
  created2018-02-08 15:21:18
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-08 15:21:18
  modified_by
  progress_updateFocal point tried speaking to the police but they first refused to collaborate. After about 2 minutes, BA staff called and insisted on speaking before an officer took the phone. According to the officer they were checking the drivers' papers and that as soon as they finished checking they will let them go. Driver called to confirm their release. However he made me understand that their papers were thrown on the floor for them to collect. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver called because they were kept at the barrier (entrance of Tamale) for more than two hours.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id54731103-b688-4036-ae53-5064c5bdc882
  nameTamale South
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  3
  Complaint
  id5a7dabb0-d078-430a-848e-569ec0a80304
  unique_number44
  user_id(null)
  user_detailsNana Moussa Phone: 0273365539 Truck Number: 11 HM 1589
  user_emailgershonewman@gmail.com
  complaintDriver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.
  original_complaintDriver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.
  country_idGH
  town_idf0caa67e-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id54731103-b688-4036-ae53-5064c5bdc882
  location_other
  date_of_incident2017-10-27
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-10-27
  created2018-02-09 16:09:52
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-09 16:09:52
  modified_by
  progress_updateOn speaking with the police, they claimed the drivers failed to stop and they chased them. But two drivers testified that they did not fail to stop. Driver called to confirm their release after about 50 minutes; No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id54731103-b688-4036-ae53-5064c5bdc882
  nameTamale South
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  4
  Complaint
  id5a815bdc-3ec8-4ac7-8813-6c91c0a80304
  unique_number45
  user_id(null)
  user_detailsDao Wahabou Phone: 0561491336 Truck Number:11 KG 9952
  user_emailgershonewman@gmail.com
  complaintDriver called because he was kept for more than four hours at the entrance to Tamale just because the driver said he didn't have money (5gh). The police officer took his license away without any explanation
  original_complaintDriver called because he was kept for more than four hours at the entrance to Tamale just because the driver said he didn't have money (5gh). The police officer took his license away without any explanation
  country_idGH
  town_idf0caa67e-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id54731103-b688-4036-ae53-5064c5bdc882
  location_other
  date_of_incident2017-02-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-02-11
  created2018-02-12 11:18:20
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 11:18:20
  modified_by
  progress_updateFocal point asked the driver to go to the police station so that he can speak to the police officer. After the focal point soke with the officer involved, the driver was released; no money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver called because he was kept for more than four hours at the entrance to Tamale just because the driver said he didn't have money (5gh). The police officer took his license away without any explanation
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id54731103-b688-4036-ae53-5064c5bdc882
  nameTamale South
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  5
  Complaint
  id5a815e32-57d4-4f25-b139-6c8cc0a80304
  unique_number46
  user_id(null)
  user_detailsPhone : 0262777545
  user_emailgershonewman@gmail.com
  complaintThe driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys
  original_complaintThe driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358d3-9924-4412-8868-1e58c0a80305
  location_id542c0a8d-b504-4e1c-b3ce-bdffc5bdc882
  location_other
  date_of_incident2017-04-11
  ntb_type_id3746f9d4-98f6-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-04-11
  created2018-02-12 11:28:18
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 11:28:18
  modified_by
  progress_updateFocal point first spoke with the goro boy who denied collectoing the papers from the drivers, but later on claimed the drivers came to him for help. After that the focal point made Mr. George Enchill, a customs officer speak to customs officer in charge at the border for more clarification. The drivers were released after this intervention; no money was paid. Issue of the ban on goro boys ban was reinforced by customs. (Document attached)
  offline0
  offline_comment
  policy0
  complaint_languageThe driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id542c0a8d-b504-4e1c-b3ce-bdffc5bdc882
  namePaga
  location_type_id4ca358d3-9924-4412-8868-1e58c0a80305
  country_idGH
  NtbType
  id3746f9d4-98f6-11e1-be2a-00e08128b071
  name8.8. Issues related to transit
  short_nameIssues related to transit
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.8
  allow1
  link_id
  ntm_code_id(null)
  position89
  headingName8.8. Issues related to transit
  fullName8.8. Issues related to transit
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358d3-9924-4412-8868-1e58c0a80305
  nameBorder post
  order3
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  6
  Complaint
  id5a815fd3-cc28-48b3-a0ca-7077c0a80304
  unique_number47
  user_id
  user_detailsKone Mamadou Phone: 0271754736 Truck Number:11 JK 0381
  user_emailgershonewman@gmail.com
  complaintThis driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.
  original_complaintThis driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.
  country_idGH
  town_idf0ccbd9c-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id48393530-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-05-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-05-11
  created2018-02-12 11:35:15
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 11:35:15
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateBA staff tried speaking to the police officer but the latter refused to cooperate. BA staff once again appeal for the help of Chief Inspector TENKU who spoke with the police before the release of the driver; no money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageThis driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id48393530-3d05-11e4-931c-000c292ff614
  nameKomantse
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale
  0
  trans_id22
  id5a815fd3-cc28-48b3-a0ca-7077c0a80304
  complaint
  localefre
  1
  trans_id23
  id5a815fd3-cc28-48b3-a0ca-7077c0a80304
  complaint
  localepor
  TariffCode(empty)
  7
  Complaint
  id5a81632f-15d4-4f1e-97e9-6c90c0a80304
  unique_number48
  user_id(null)
  user_detailsDiara Mamoudou Phone: 0274161827 Truck Number:11 KH 5934
  user_emailgershonewman@gmail.com
  complaintDriver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct
  original_complaintDriver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct
  country_idGH
  town_idf0caa67e-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id54731103-b688-4036-ae53-5064c5bdc882
  location_other
  date_of_incident2017-05-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-05-11
  created2018-02-12 11:49:35
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 11:49:35
  modified_by
  progress_updateFocal point speaking to the police asked if there is any problem with the driver's papers. The police officer said no. Whilst still speaking to the police officer, he gave the phone back to the driver together with his papers and asked him to go. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id54731103-b688-4036-ae53-5064c5bdc882
  nameTamale South
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  8
  Complaint
  id5a817759-88e8-4b17-a769-6c91c0a80304
  unique_number49
  user_id(null)
  user_detailsBari Oumarou Phone: 0267072300 Truck Number:33 10 4
  user_emailgershonewman@gmail.com
  complaintDriver was stopped at the Buipe exit and asked to pay 5gh without any reason
  original_complaintDriver was stopped at the Buipe exit and asked to pay 5gh without any reason
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id483a6a22-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-05-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-05-11
  created2018-02-12 13:15:37
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:15:37
  modified_by
  progress_updateFocal point staff tried to speak to the police but he refused to cooperate. Here again it took the intervention of the MMTD/Police Service focal point before the release of the driver was effected; no money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver was stopped at the Buipe exit and asked to pay 5gh without any reason
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id483a6a22-3d05-11e4-931c-000c292ff614
  nameAbor
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  9
  Complaint
  id5a817879-ecf0-4a51-a4db-6c92c0a80304
  unique_number50
  user_id(null)
  user_detailsBari Oumarou Phone: 0267072300 Truck Number:33 10 4
  user_emailgershonewman@gmail.com
  complaintThe driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.
  original_complaintThe driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358d3-9924-4412-8868-1e58c0a80305
  location_id542c0a8d-b504-4e1c-b3ce-bdffc5bdc882
  location_other
  date_of_incident2017-06-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-06-11
  created2018-02-12 13:20:25
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:20:25
  modified_by
  progress_updateFocal point asked to speak to customs but they refused to cooperate. Focal point later spoke with someone on site who claimed to be a clearing agent. The latter told BA staff that the commissioner, in his directive had only ordered unauthorized agents tp stop operating at the border. Lead focal point then contacted focal person from GRA-Customs and asked him to get into contact with the person in- charge at the border to resolve the issue. Thank to the intervention of the person contacted and one Burkinabe Customs officer, the trucks were released. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id542c0a8d-b504-4e1c-b3ce-bdffc5bdc882
  namePaga
  location_type_id4ca358d3-9924-4412-8868-1e58c0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358d3-9924-4412-8868-1e58c0a80305
  nameBorder post
  order3
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  10
  Complaint
  id5a817992-2178-4635-944d-6c8dc0a80304
  unique_number51
  user_id(null)
  user_detailsDao Wahabou Phone: 0561491336 Truck Number:11 KG 9952
  user_emailgershonewman@gmail.com
  complaintDriver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.
  original_complaintDriver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.
  country_idGH
  town_idf0caf318-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id4839cdc4-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-07-11
  ntb_type_idd6836d2c-a31d-11e0-af43-000c292ff614
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-07-11
  created2018-02-12 13:25:06
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:25:06
  modified_by
  progress_updateFocal point spoke to the police officer and asked him to call Jema weighing station for confirmation. This is because the officer claimed the stamp could be a fake. At 11:04 the driver called to confirm his release. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id4839cdc4-3d05-11e4-931c-000c292ff614
  nameTema
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  idd6836d2c-a31d-11e0-af43-000c292ff614
  name7.6. Lack of information on procedures (or changes thereof)
  short_nameLack of information on procedures (or changes thereof)
  description
  parent_id4d4805e3-c914-4902-a2c3-4be142c5ea45
  heading_number7.6
  allow1
  link_id
  ntm_code_id(null)
  position75
  headingName7.6. Lack of information on procedures (or changes thereof)
  fullName7.6. Lack of information on procedures (or changes thereof)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  11
  Complaint
  id5a817a66-8884-4fc8-8d07-6c8fc0a80304
  unique_number52
  user_id(null)
  user_detailsKabore Pascal Phone: 02623234191
  user_emailgershonewman@gmail.com
  complaintDriver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.
  original_complaintDriver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.
  country_idGH
  town_idf0ca9094-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id4839c388-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-08-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-08-11
  created2018-02-12 13:28:38
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:28:38
  modified_by
  progress_updateFocal point speaking with the police asked wether there is any problem with the driver's documents. The police reply no. After the discussion with the police, the driver was released. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id4839c388-3d05-11e4-931c-000c292ff614
  nameAccra
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  12
  Complaint
  id5a817b0a-1bac-4774-9f62-6c92c0a80304
  unique_number53
  user_id(null)
  user_detailsOumarou Ouedraogo Phone: 0272498043 Truck Number:11 GJ 1952
  user_emailgershonewman@gmail.com
  complaintThe driver was asked to pay 5gh even though his papers were correct.
  original_complaintThe driver was asked to pay 5gh even though his papers were correct.
  country_idGH
  town_idf0cb1ea6-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id4839cdc4-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-08-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-08-11
  created2018-02-12 13:31:22
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:31:22
  modified_by
  progress_updateBA staff spoke to the police to know if there is any challenge with the driver's papers or if the driver has broken any law. The officer replied, No. A few minutes later the driver was released. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was asked to pay 5gh even though his papers were correct.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id4839cdc4-3d05-11e4-931c-000c292ff614
  nameTema
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  13
  Complaint
  id5a817be3-6450-4d6e-a424-6c8dc0a80304
  unique_number54
  user_id(null)
  user_detailsOuedraogo Karim Phone: 0272330350 Truck Number:11 KL 3567
  user_emailgershonewman@gmail.com
  complaintDriver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.
  original_complaintDriver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.
  country_idGH
  town_idf0ccbd9c-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id4839c388-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-11-16
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-11-16
  created2018-02-12 13:34:59
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:34:59
  modified_by
  progress_updateFocal point f spoke to the police and asked to know what the issue was. He was told by the police officer that there is a licence office arround where the driver can get the reflecters. BS staff made this known to the driver and asked him to get them. Driver called back after 12 minutes and confirmed his release. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id4839c388-3d05-11e4-931c-000c292ff614
  nameAccra
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  14
  Complaint
  id5a817c99-86ac-4dcf-99b4-6c8fc0a80304
  unique_number55
  user_id(null)
  user_detailsOuedraogo Hamidou Phone: 0266985879 Truck Number:11 HJ 8400
  user_emailgershonewman@gmail.com
  complaintDriver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
  original_complaintDriver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
  country_idGH
  town_idf0caa67e-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id54731103-b688-4036-ae53-5064c5bdc882
  location_other
  date_of_incident2017-11-20
  ntb_type_idd6836d2c-a31d-11e0-af43-000c292ff614
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-11-20
  created2018-02-12 13:38:01
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:38:01
  modified_by
  progress_updateFocal point spoke to the police and explained to him that the driver does not speak english therefore he can channel his message through him for the driver if there is any problem with the driver's papers. The police said they were checking the papers and that as soon as they're done they will allow the driver to continue his journey. Driver called after few minutes to confirm his release. No money was paid.
  offline0
  offline_comment
  policy0
  complaint_languageDriver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id54731103-b688-4036-ae53-5064c5bdc882
  nameTamale South
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  idd6836d2c-a31d-11e0-af43-000c292ff614
  name7.6. Lack of information on procedures (or changes thereof)
  short_nameLack of information on procedures (or changes thereof)
  description
  parent_id4d4805e3-c914-4902-a2c3-4be142c5ea45
  heading_number7.6
  allow1
  link_id
  ntm_code_id(null)
  position75
  headingName7.6. Lack of information on procedures (or changes thereof)
  fullName7.6. Lack of information on procedures (or changes thereof)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  15
  Complaint
  id5a817f0f-2158-4c9e-b8ef-6c92c0a80304
  unique_number56
  user_id(null)
  user_detailsMoktar Traore Truck Number:11 HP 0728
  user_emailgershonewman@gmail.com
  complaintDriver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police
  original_complaintDriver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police
  country_idGH
  town_idf0caf318-3a90-11e4-931c-000c292ff614
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id4839cdc4-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-10-26
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-10-26
  created2018-02-12 13:48:31
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:48:31
  modified_by
  progress_updateFocal point spoke to the police officer who claimed the driver failed to stop. He highlighted the need to promote the free flow of goods.The police officer denied the fact that the military man beat up the driver. Driver was later released; no money was paid
  offline0
  offline_comment
  policy0
  complaint_languageDriver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id4839cdc4-3d05-11e4-931c-000c292ff614
  nameTema
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  16
  Complaint
  id5a817fd9-139c-4dee-a9eb-6c8dc0a80304
  unique_number57
  user_id(null)
  user_detailsCheidogo Seni Phone: 0266886057 Truck Number:11 JH 4502
  user_emailgershonewman@gmail.com
  complaintDriver called after an accident to know the procedures to follow.
  original_complaintDriver called after an accident to know the procedures to follow.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id4839cdc4-3d05-11e4-931c-000c292ff614
  location_other
  date_of_incident2017-09-23
  ntb_type_idd6836d2c-a31d-11e0-af43-000c292ff614
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-09-23
  created2018-02-12 13:51:53
  created_by4cd2deb8-2258-49b0-9315-168fc0a80305
  modified2018-02-12 13:51:53
  modified_by
  progress_updateDriver was asked to report to the nearest police station. (Kintapo) After speaking to a police officer from the Kintapo police station, the police went to take notice of the accident. According to the police, it was a mechanical fault. They asked the driver to repport to DVLA, but afterward required the driver to pay 1,500.00gh before they can close the docket. To avoid this, focal point provided the driver with the number of the ECOWAS Brown card secretariat as given in the Ghana Drivers' guide to provide them with a summary of his case. Driver contacted the Brown Card Secretariat.
  offline0
  offline_comment
  policy0
  complaint_languageDriver called after an accident to know the procedures to follow.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id4839cdc4-3d05-11e4-931c-000c292ff614
  nameTema
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  country_idGH
  NtbType
  idd6836d2c-a31d-11e0-af43-000c292ff614
  name7.6. Lack of information on procedures (or changes thereof)
  short_nameLack of information on procedures (or changes thereof)
  description
  parent_id4d4805e3-c914-4902-a2c3-4be142c5ea45
  heading_number7.6
  allow1
  link_id
  ntm_code_id(null)
  position75
  headingName7.6. Lack of information on procedures (or changes thereof)
  fullName7.6. Lack of information on procedures (or changes thereof)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id(null)
  complaint_id(null)
  user_id(null)
  comment(null)
  resolution(null)
  created(null)
  modified(null)
  ComplaintsLocale(empty)
  TariffCode(empty)
  17
  Complaint
  id5a8be65b-9f94-4d7c-bbb7-20e6c5bdc882
  unique_number58
  user_id(null)
  user_detailsKafando Ibrahim tel: 0274960813 Truck n° 11 JH 0173
  user_emailgershonewman@gmail.com
  complaintThe driver was asked to pay some unspecified money even though his papers were on point:
  original_complaintThe driver was asked to pay some unspecified money even though his papers were on point:
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherExit Wa
  date_of_incident2017-12-06
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-12-06
  created2018-02-20 11:11:55
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2018-02-20 11:11:55
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was asked to pay some unspecified money even though his papers were on point:
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5a8be65b-c1f0-4e2d-87f1-20e6c5bdc882
  complaint_id5a8be65b-9f94-4d7c-bbb7-20e6c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentGSA staff spoke to a certain officer Bismark who claimed the driver parked in the middle of the road whiles bringing his papers for check: GSA staff told the police that the driver would be advised on that matter: Immediately after this discussion, the driver was released:
  resolution1
  created2018-02-20 11:11:55
  modified2018-02-20 11:11:55
  ComplaintsLocale(empty)
  TariffCode(empty)
  18
  Complaint
  id5a8be9b7-49a8-4797-9312-0ac4c5bdc882
  unique_number59
  user_id(null)
  user_detailsTidjani Alhassan Truck: 11 HP 1027
  user_emailgershonewman@gmail.com
  complaintThe driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.
  original_complaintThe driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherJuaso
  date_of_incident2017-12-09
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-12-09
  created2018-02-20 11:26:15
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2018-02-20 11:29:45
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff asked the police if there was any issue with the driver's document; to this question the officer replied No! The GSA staff explained to the officer how dear the movement of goods from Tema to Burkina Faso is for the current government. He continued by asking the officer to avoid these interruptions which make our corridor noncompetitive.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5a8bea89-f270-4cd1-92b2-2b1ac5bdc882
  complaint_id5a8be9b7-49a8-4797-9312-0ac4c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter GSA staff's discussion with the police, the driver was released.
  resolution1
  created2018-02-20 11:29:45
  modified2018-02-20 11:29:45
  ComplaintsLocale(empty)
  TariffCode(empty)
  19
  Complaint
  id5a8beee1-260c-4631-851d-35d6c5bdc882
  unique_number60
  user_id(null)
  user_detailsTao Issouf Tel: 0504186559 Truck: 11 KJ 8306
  user_emailgershonewman@gmail.com
  complaintA vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation
  original_complaintA vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherAT Tumu
  date_of_incident2017-12-12
  ntb_type_idd6836d2c-a31d-11e0-af43-000c292ff614
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2017-12-13
  created2018-02-20 11:48:17
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2018-02-20 11:51:32
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff, speaking to the police was told that investigation is still ongoing. The police later told GSA staff that the truck must be tested before they release the driver, and that the testing officer would come the following day.
  offline0
  offline_comment
  policy0
  complaint_languageA vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  idd6836d2c-a31d-11e0-af43-000c292ff614
  name7.6. Lack of information on procedures (or changes thereof)
  short_nameLack of information on procedures (or changes thereof)
  description
  parent_id4d4805e3-c914-4902-a2c3-4be142c5ea45
  heading_number7.6
  allow1
  link_id
  ntm_code_id(null)
  position75
  headingName7.6. Lack of information on procedures (or changes thereof)
  fullName7.6. Lack of information on procedures (or changes thereof)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5a8befa4-1f84-4490-bc62-35cdc5bdc882
  complaint_id5a8beee1-260c-4631-851d-35d6c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentON the 13th December 2017, that is the following day the driver called to confirm his release.
  resolution1
  created2018-02-20 11:51:32
  modified2018-02-20 11:51:32
  ComplaintsLocale(empty)
  TariffCode(empty)
- currentUser(null)
- defaultLanguageEnglish
- $this->data
  Complaint(empty)
- $this->validationErrors(empty)
- Loaded Helpers
  0jqueryEngine
  1js
  2paginator
  3simpleGraph
  4htmlToolbar
  5toolbar
  6number
  7filter
  8text
  9time
  10form
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====

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

default

Query Explain:

Memory

Timers

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

Request History

Session

Request

Cake Params

$_GET

Cookie

Current Route

Sql Logs

default

Query Explain:

Memory

Timers

Logs

View Variables