All resolved complaints

Showing items 81 to 100 of 268
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-106 8.4. Transport related corruption 2018-04-04 Ghana: Customs (between Navrogo and Bolga) Burkina Faso Resolved
2018-04-04
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Complaint: The Customs asked the driver to pay GH 20.00 for the empty container he was carrying.  
Resolution status note: About two minutes later,the driver was given his papers to continue his journey.  
NTB-000-109 Miscommunication 2018-04-11 Ghana: Entrance Tamale Burkina Faso Resolved
2018-04-11
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Complaint: The driver called because they (2) were pursued and stopped by the police.  
Resolution status note: Five minutes later, the driver called to confirm their release.  
NTB-000-110 Delay along the corridor 2018-04-12 Ghana: Dawa Burkina Faso Resolved
2018-04-12
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Complaint: The driver carrying cattle got to the check point. The collected his papers and told him he took overload because there were three (3) people in the cabinet with the driver.  
Resolution status note: Few minutes later, the driver called to confirm his release.  
NTB-000-111 8.4. Transport related corruption 2018-04-12 Ghana: Entrance Tamale Burkina Faso Resolved
2018-04-12
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Complaint: The driver was kept at the check point for not paying GH 1.00 to the police  
Resolution status note: while GSA staff was speaking with the police, the driver was given his papers to continue his journey  
NTB-000-112 Harassment and corruption on the corridor 2018-04-12 Ghana: Hamele Immigration post Burkina Faso Resolved
2018-04-12
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Complaint: A mate was beaten and locked up by the immigration officers. Just because the mate mistakenly went to their office instead of the Burkina immigration to prepare some documents for the truck.  
Resolution status note: From morning, The mate had been in the immigration Custody till 4:54 in the evening before the driver called to confirm their release. But the immigration officers kept the money which was given the mate ( 5000FCFA) before releasing them  
NTB-000-113 Police harassment on the corridor 2018-04-16 Ghana: 20km before Banboye (from Burkina) Burkina Faso Resolved
2018-04-16
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Complaint: The police pursued a driver and when he stopped the started beating him, just because the driver said he'll not get down from the vehicle. The in-charge certain carporal Ofori odered that the driver should be handcuffed together with the mate. They put both of them in their car to somwhere in the middle of the road (bush).  
Resolution status note: The driver called arround 12 noon to confirm his release.  
NTB-000-114 Misunderstanding in implementing regulation 2018-04-18 Ghana: Kumasi Axle Load Burkina Faso Resolved
2018-04-18
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Complaint: Due to the fault on the motorway's Axle Load, the driver couldn't weigh the truck. On his arrival at Nsawam, he weighed and had two (2) tons excess. He was therefore fined GH 200.00. Now when the driver got to Kumasi, the operator was asking him to pay another GH 200.00.  
Resolution status note: As the Regional Coordinator said, after hearing the operator, he ordered that the driver should be released. So the driver called later to confirm his release  
NTB-000-115 unnecessary delays on the corridor 2018-04-24 Ghana: Entrance Techiman Burkina Faso Resolved
2018-04-24
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Complaint: Four drivers coming back from Burkina Faso, carrying cashew nut were stopped for check. For about 30 min they have been kept there.  
Resolution status note: It took the intervention of the last officer to release the drivers. This was confiemed by the truck owner Zacharie Ouedraogo.  
NTB-000-116 8.4. Transport related corruption 2018-04-25 Ghana: Entrance Nandom Burkina Faso Resolved
2018-04-25
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Complaint: The drivers got to the check point and asked to pay GH 5.00, else they will not be allowed to go.  
Resolution status note: After few minutes, the driver called to confirm their release without paying any money.  
NTB-000-117 8.4. Transport related corruption 2018-04-26 Ghana: After Tamale bridge Burkina Faso Resolved
2018-04-26
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Complaint: The police asked the driver to pay GH 5.00 even though all paers are ok  
Resolution status note: The driver was released right after the discussion with the officer  
NTB-000-118 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2018-04-27 Ghana: Entrance Techiman Burkina Faso Resolved
2018-04-27
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Complaint: The driver was being prosecuted to report to Techiman court because he does not have fire extinguisher and the truck also doesn't have the sticker with the writing "long vehicle"  
Resolution status note: Thank to the intervention of our focal persons, the driver was released. This was confirmed by the driver himself  
NTB-000-119 Accident 2018-05-02 Ghana: Abofour Burkina Faso Resolved
2018-05-03
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Complaint: The driver called because one of his truck tires came out and hurt some two men.  
Resolution status note: After the test of the truck the police made copies of the driver's international licence and his carte grise internationale and released him.  
NTB-000-121 8.4. Transport related corruption 2018-05-05 Ghana: 40 kilometers after Tamale Burkina Faso Resolved
2018-05-05
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Complaint: The driver got to a police check point where there was no police officer. At the next check point, the driver was stopped and accused for failing to stop.  
Resolution status note: Right after the apology, the driver was released.  
NTB-000-122 8.4. Transport related corruption 2018-05-10 Ghana: Entrance Wa Burkina Faso Resolved
2018-05-10
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Complaint: Twelve trucks were stopped by the police and asked to GH 5.00 each even though there was no prblem with their papers.  
Resolution status note: Thank to GSA staff's intervention, the drivers were released without paying any money  
NTB-000-123 8.4. Transport related corruption 2018-05-10 Ghana: Exit Wa Burkina Faso Resolved
2018-05-10
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Complaint: Twelve trucks were stopped at the exit of Wa and asked by the police to pay GH 5.00 each even though they have their papers on point. They were kept there for more than two hours.  
Resolution status note: Thirty minutes later, the drivers were given their papers to continue their journey  
NTB-000-124 8.4. Transport related corruption 2018-05-10 Ghana: Nandom Burkina Faso Resolved
2018-05-10
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Complaint: Twelve other trucks were also stopped at Nandom and the drivers were asked to pay GH 5.00 each.  
Resolution status note: About twenty minutes later the drivers were released  
NTB-000-125 8.4. Transport related corruption 2018-05-11 Ghana: Entrance Wa Burkina Faso Resolved
2018-05-11
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Complaint: The convoy of the twelve trucks was asked by the police to pay GH 5.00 each and was kept for more than one hour.  
Resolution status note: Few minutes after the discussion between GSA staff and the officer, the driver was released  
NTB-000-126 8.4. Transport related corruption 2018-05-11 Ghana: Entrance Wa Burkina Faso Resolved
2018-05-11
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Complaint: The Driver who is part of the convoy of the twelve trucks complained that they were being harassed physically for not paying GH 5.00 to the police.  
Resolution status note: The drivers were released right after GSA staff spoke to the police  
NTB-000-127 8.4. Transport related corruption 2018-05-11 Ghana: 16 km from Wa Burkina Faso Resolved
2018-05-11
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Complaint: The convoy of the twelve trucks was again stopped and asked to pay GH 5.00 each.  
Resolution status note: The drivers were released immediately  
NTB-000-128 8.4. Transport related corruption 2018-05-12 Ghana: Exit Bamboye Burkina Faso Resolved
2018-05-12
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Complaint: The drivers were asked by the police to pay GH 5.00 each.  
Resolution status note: The police threw the papers at the drivers and asked them to leave  
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