All resolved complaints

Showing items 1 to 20 of 370
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-007 2.9. Issues related to transit fees
Policy/Regulatory 		2014-02-19 Benin: Hillacondji Niger Resolved
2015-01-20 		View
Complaint: Members of the Borderless Alliance (BA) have raised the need to streamline transit processes and reduce the costs of transit in Benin. Even for ECOWAS approved products which should transit freely across the region, get into many transit issues in Benin.  
Resolution status note: The good news: As a result the continuous engagement with the Benin authorities over the periods, the Benin government, through the Customs have made revised the tax regime relative to transit and domestic trade. Reference to the new directive, Loi No 2014-24 DU 23 DECEMBRE 2014 portant loi de finances pour la gestion 2015, the statisitics tax. The document can be found on the notification page.  
NTB-000-019 5.3. Export taxes
Policy/Regulatory 		2014-04-15 Benin: Port de Cotonou Benin Resolved
2016-12-22 		View
Complaint: The Benin private sector reported that Benin applies a special re-export tax at the ad valorem rate of 8% on certain products. It turns out that this designation "special re-export tax" does not appear to be in conformity with the regulations, especially since the regime code used for the goods in question is EX82.00.054, whilst the code of general procedure EX8 relates to transit. This raises the question as to whether the Special Re-export Tax is actually a Special Transit Tax.  
Resolution status note: Withdrawal of the Special Re-exportation tax (Taxe Special de re-exportation) in Dec 2016.  
NTB-000-020 2.3. Issues related to the rules of origin
Policy/Regulatory 		2016-01-19 Benin: Hillacondji Benin Resolved
2016-12-12 		View
Complaint: Traders transporting agricultural products and livestock were being required by Benin customs to produce a certificate of origin for goods transiting through Benin, which was against the ECOWAS regulations.  
Resolution status note: In a circular issued on 12 Dec 2016 (with reference to ECOWAS PROTOCOL A/P1/1/0 3 of 31 Jan 2003 by the government of Benin through Customs, a reminder was given to all Directors of Customs, Unit Heads, Heads of Security Checkpoints, Heads of Border Security, Divisional Heads, Heads of Institution and Heads of Trade and Transport Unions that the certificate of origin on agricultural products and livestock was not a requirement for transporting agricultural products and livestock.  
NTB-000-021 6.6. Border taxes 2016-04-19 Benin: Ahozon Benin Resolved
2016-12-13 		View
Complaint: Traders travelling through Benin have on several occasions complained about the presence of civilians along the roads popularly called “Klébés who are used by uniformed forces posing as customs officers and to extort monies from travelers (traders and drivers) along the corridors.  
Resolution status note: A directive -Arête 2015 no. 4480-C/MEFD/CAB/SGM/DGDDI ) was issued in August 2015 strictly prohibiting the use of Klebe by Customs services.

A follow-up memo was sent on 13 Dec 2016 by the Director General of Benin Customs to Directors in the service to reinforce Arête 2015 no. 4480-C/MEFD/CAB/SGM/DGDDI , with the order to circulate to all officers and the field and ensure compliance or otherwise face sanctions. 		 
NTB-000-022 1.8. Import bans
Policy/Regulatory 		2016-11-12 Côte d'Ivoire: Noé Ghana Resolved
2017-03-02 		View
Complaint: On 12 November 2016, 25 trucks carrying iron rods imported from the Kpone Industrial Area in Tema, Ghana by an ivoireen company called “Fer Ivoire” were refused entry into Abidjan at the Noe border by the Cote d’Ivoire Customs in conformity to the new Customs directives “№ 1820 et 1822 /MPMBPE/DGD du 07 et 11 novembre 2016” .  
Resolution status note: Following Borderless Alliance intervention, the acting Director General of the Cote d’Ivoire Custom on March 2, 2017 caused to issue exceptional order No. 1354 MBPE/DGD/DRC-17 authorizing the immediate release and clearance of the 25 trucks through the Noe border into Abidjan.  
NTB-000-023 2.14. Other 2017-09-04 Ghana: Porko after Djama check point Ghana Resolved
2017-09-08 		View
Complaint: The police requires of truck drivers transiting goods from Tema port to Burkina Faso to provide weighing documents from every weighing point whiles the latter (drivers) also claim that after weighing at the port and the motorway, they just have to present these documents to weighing points of Kumasi and Djama for stamp..  
Resolution status note: This complaint has been resolved after notifying the complainant of the role of the police on the corridor in terms of checks.

Other drivers will also be educated on the matter during the upcoming road caravan organized by Borderless Alliance in Collaboration with Ghana Shippers' Authority. 		 
NTB-000-025 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-04-30 Ghana: Aflao Ghana Resolved
2017-08-05 		View
Complaint: Trucks arriving at Aflao after 10pm are not being allowed to park in the yard causing serious congestion along the main roads leading up to the border.  
Resolution status note: The opening of the Ghana/Togo Border on the 5th August 2017 for 24 hours has resolved the problem of congestion and trucks are allowed to park in the Truck Holding Bay after 10 pm. The last customs check point before Aflao which hitherto before the 5th August 2017 directive was being closed after 10 pm was also opened for the movement of trucks conveying merchandise to be parked at the Truck Holding Bay.


L'ouverture de la frontière entre le Ghana et le Togo le 5 août 2017 pour 24 heures, le problème de la congestion a été résolu et les camions sont autorisés à se garer dans la baie de Truck Holding après 22 heures. Le dernier point de contrôle des douanes avant Aflao qui, avant la directive du 5 août 2017, était fermé après 22 heures, a également été ouvert permettant aux camions transportant des marchandises à être garées à la baie de stationnement des camions. 		 
NTB-000-026 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-10-20 Ghana: Tamale South Ghana Resolved
2017-11-02 		View
Complaint: Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.  
Resolution status note: This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".  
NTB-000-027 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-11-06 Ghana: Paga Ghana Resolved
2017-11-06 		View
Complaint: On Monday 6th November 2017, about 27 trucks were stopped at the Paga border. The issue was, at their arrival, the drivers gave their documents to the customs who, in their turn handed the papaers to the so called goro boys. These goro boys came to the drivers and asked them to pay 10 000 CFA each before they continue their journey.

However, there was a directive from the commissioner of the Ghana Revenue Authority to stop the operation of the goro boys at the border. Speaking to one Fuseni, one of the goro boys, he told Borderless Alliance staff that the commissioner in his remark asked only the unauthorized agents to stop operating at the border.
It took the intervention of Mr. George ENCHILL ffrom GRA-Customs Division and a certain Mr Koulibali Sounkalo, from the Burkina Shippers' Council to release the drivers. 		 
Resolution status note: This complaint was resolved as BA staff called on Mr George ENCHILL, our focal point person at VRA-Customs division; and M. Coulibaly SOUNKALO from Burkina Shippers' Council to intervene. These two persons spoke to the customs officer in charge at the border for the immediate release of the drivers.  
NTB-000-029 2.9. Issues related to transit fees 2018-01-05 Ghana: Tema Port Ghana Resolved
2018-01-11 		View
Complaint: Representatives of GHTDA (a local transport union), forced a company driver to pay an entrance fee against attached document. Behaviour similar to Goro Boys and, upon verification, fee was illicit and non sanctioned for non members. Hence, the impression of an attempt to pass on an illigal fee in desguise.  
Resolution status note: upon complaint reaching office of Port Monitoring Officer and upon verification of incidence, port authorities instructed union to refrain from imposing such a fee in foreseeable future, especially yo non members.  
NTB-000-030 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Abidjan, RCI Burkina Faso Resolved
2017-08-29 		View
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
Resolution status note: BA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage

Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent. 		 
NTB-000-032 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Accra Burkina Faso Resolved
2017-08-29 		View
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
NTB-000-033 8.3. Immigration requirements (Visa, travel permit) 2017-08-31 Ghana: Tema Burkina Faso Resolved
2017-08-31 		View
Complaint: Driver was stopped at the exit of Techiman. His licence and papers were checked and were found to be correct. However the driver was detained for about 1 hour before the officer asked him to pay money.  
NTB-000-034 8.4. Transport related corruption 2017-08-31 Niger: Burkina Faso Resolved
2017-08-31 		View
Complaint: Police stopped driver and demanded money, even though the driver had the weighing papers from the motoway, duly stamped at Kumasi and at Djama.  
NTB-000-035 7.6. Lack of information on procedures (or changes thereof) 2017-04-09 Burkina Faso: Burkina Faso Resolved
2017-04-09 		View
Complaint: Driver was stopped after Djama/Porko and required to provide weighing papers from Kumasi and Djama, otherwise to pay an amount of money.  
NTB-000-036 7.6. Lack of information on procedures (or changes thereof) 2017-05-09 Mali: Burkina Faso Resolved
2017-05-09 		View
Complaint: Driver was stopped and required to provide weighing papers from Kumasi and Djama, otherwise to pay an amoount of money  
NTB-000-037 8.4. Transport related corruption 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27 		View
Complaint: Driver was stopped at the Tamale check point. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-038 7.6. Lack of information on procedures (or changes thereof) 2017-09-20 Ghana: Tamale South Burkina Faso Resolved
2017-09-20 		View
Complaint: Driver was stopped and required to present a weighing certificate from Djama. Since they did not have the certificate but had a stamp of the Djama weighbridge, the police insisted that they pay some money.  
NTB-000-039 7.6. Lack of information on procedures (or changes thereof) 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27 		View
Complaint: Driver was stopped at the checkpoint. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-040 7.6. Lack of information on procedures (or changes thereof) 2017-07-10 Ghana: Abor Burkina Faso Resolved
2017-07-10 		View
Complaint: Driver called Focal point after an accident and was directed to the Assin Fosu police station to report the inciddence after being given the telephone number of the ECOWAS Brown Card secretariat.  
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