All resolved complaints

Showing items 61 to 80 of 239

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-212	8.4. Transport related corruption	2019-05-31	Ghana: ASANKARE police barrier	Burkina Faso	Resolved 2019-05-31	View
Complaint:	The Police were wanted to process the driver to court because he overtook a vehicle which was about to park for check.
Resolution status note:	Right after the intervention of MR. Sasu, the driver was released
NTB-000-210	8.4. Transport related corruption	2019-05-10	Ghana: Nandome District Assembly (Revenue checkpoint)	Burkina Faso	Resolved 2019-05-10	View
Complaint:	8 (eight) trucks were stopped by staff of Nandome District Assembly and asked to pay GH 35.00 each as part of fund mobilization system put in place by the district.
Resolution status note:	Right after this discussion the drivers were released
NTB-000-209	8.4. Transport related corruption	2019-05-06	Ghana: Kumasi Customs	Burkina Faso	Resolved 2019-05-06	View
Complaint:	The driver's truck got broken down and he reported to the Customs. Now after repairing the Truck He went to Custom to retrieve his papers. But Customs asked the driver to pay GH 200.00 before he could take his documents.
Resolution status note:	After Mr. Teteh's call to the Kumasi Customs, the driver was given his papers.
NTB-000-208	8.4. Transport related corruption	2019-04-25	Ghana: Exit Tenga	Burkina Faso	Resolved 2019-04-25	View
Complaint:	Five (5) trucks coming back from Burkina Faso were stooped by the Police and asked to pay GH 5.00 each.
Resolution status note:	Right after this discussion with the police, the drivers were released.
NTB-000-207	8.4. Transport related corruption	2019-04-25	Ghana: Between Kumasi and Accra. (158kkm from Accra)	Burkina Faso	Resolved 2019-04-25	View
Complaint:	The driver was stopped by the Police and asked to pay GH 5.00. Failure to pay this money, the Police said they will process him to court because his break light was not functioning.
Resolution status note:	After receiving a call from Mr. Sasu Mensah, they released the driver
NTB-000-206	8.4. Transport related corruption	2019-04-16	Ghana: Exit Wa coming back from Burkina	Burkina Faso	Resolved 2019-04-16	View
Complaint:	Five (5) trucks were stopped by the Police and after checking their papers were asked to pay GH 5.00 each.
Resolution status note:	About two minutes later, the driver called to confirm their release.
NTB-000-205	8.4. Transport related corruption	2019-04-14	Ghana: After Tamale	Burkina Faso	Resolved 2019-04-14	View
Complaint:	The Police stopped the driver and asked for his driver and the latter did so. After checking the papers, the police asked the driver to pay GH 10.00.
Resolution status note:	Few minutes later, the driver was released
NTB-000-204	8.4. Transport related corruption	2019-04-09	Ghana: Around Cape Coast	Côte d'Ivoire	Resolved 2019-04-09	View
Complaint:	The driver was stopped by the Police and asked to provide his papers. The driver provided the papers; but the officer, seeing that there was no problem with the papers, demanded his warning triangle and extinguisher. These also the driver presented. After this the officer asked him to pay GH 5.00.
Resolution status note:	Few minutes later, the driver was released.
NTB-000-203	8.4. Transport related corruption	2019-04-09	Ghana: Tamale bridge	Burkina Faso	Resolved 2019-04-09	View
Complaint:	The driver was stopped by the Police and upon checking his papers the officers noticed that his "carte grise and permis international" have expired whilst he was still in the port.
Resolution status note:	Few minutes after, the driver called to confirm his release
NTB-000-202	8.4. Transport related corruption	2019-04-03	Ghana: Exit Bamboe (coming from Burkina Faso)	Burkina Faso	Resolved 2019-04-03	View
Complaint:	The driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.
Resolution status note:	About two minutes later the driver called to confirm his release.
NTB-000-201	8.4. Transport related corruption	2019-04-02	Ghana: ENTRANCE TECHIMAN	Burkina Faso	Resolved 2019-04-02	View
Complaint:	Three trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each
Resolution status note:	About two (2) minutes later the driver called to confirm their release
NTB-000-200	8.4. Transport related corruption	2019-03-29	Ghana: Entrance Walewale	Burkina Faso	Resolved 2019-03-29	View
Complaint:	Six (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.
Resolution status note:	Thirty (30) minutes after the discussion the drivers were released
NTB-000-199	8.4. Transport related corruption	2019-03-28	Ghana: Entrance Yape (Going to BF)	Burkina Faso	Resolved 2019-03-28	View
Complaint:	The driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.
Resolution status note:	When GSA staff called the driver after few minutes, the latter confirmed his release
NTB-000-198	8.4. Transport related corruption	2019-03-26	Burkina Faso: Kadelso	Burkina Faso	Resolved 2019-03-26	View
Complaint:	The used car driver was stopped and his licence taken from him because of GH 1.00.
Resolution status note:	About five minutes after, the driver called to confirm his release
NTB-000-197	8.4. Transport related corruption	2019-03-26	Ghana: Police patrol team	Burkina Faso	Resolved 2019-03-26	View
Complaint:	Eight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.
Resolution status note:	Few minutes after this discussion, the driver called to confirm their release
NTB-000-196	8.4. Transport related corruption	2019-03-26	Ghana: At Walewale	Burkina Faso	Resolved 2019-03-26	View
Complaint:	The drivers (2) were kept but the police because they stopped them and they didn't stop on the spot. According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
Resolution status note:	By the time GSA staff got to the office, the driver called to confirm their release, but after paying GH 5.00 each
NTB-000-195	Physical harrasement	2019-03-24	Ghana: Between Barbato and Buipe	Burkina Faso	Resolved 2019-03-24	View
Complaint:	Thdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.
Resolution status note:	Right after speaking with the In-charge, the driver was released.
NTB-000-194	8.4. Transport related corruption	2019-03-11	Ghana: Kumasi Customs Office	Burkina Faso	Resolved 2019-03-11	View
Complaint:	The driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did. Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
Resolution status note:	After about ten (10) minutes, the driver called to confirm his release
NTB-000-193	unnecessary delays on the corridor	2019-03-07	Ghana: 45 km from Wa going to Nandoli	Burkina Faso	Resolved 2019-03-07	View
Complaint:	The drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.
Resolution status note:	Few minutes after talking to the officer, the drivers were released
NTB-000-192	Unnecessary delay	2019-03-05	Ghana: Yape mobile weigh bridge	Burkina Faso	Resolved 2019-03-06	View
Complaint:	The driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.
Resolution status note:	The driver was released to go on the following day, that is 6th March, 2019, after the technician had checked the machine and confirmed that it was working.

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