All resolved complaints

Showing items 61 to 80 of 393

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-382	Issues with weigh bridge/Overloading	2022-11-09	Ghana: Asokoa Weighbridge	Burkina Faso	Resolved 2022-11-10	View
Complaint:	Three trucks carrying clinker got to the station and found overloaded. This was due to the fact that the scale couldn't pick one of their axles, instead of six axles the machine picked only five. GHA asked them to the fine.
Resolution status note:	We are calling on all the driver unions to inform their their members that no overloaded truck will be allow to ply Ghana's corridors
NTB-000-378	Extortion of money	2022-10-15	Ghana: Bonsu Police	Burkina Faso	Resolved 2022-10-18	View
Complaint:	The driver's crutch failed and the truck could not move. The police came on the scene, called the Road Safety Management Services for towing. However, the Police refused to release the documents for the driver to report to Customs as required of them. Moreover, after paying the towing fee, the Police insisted that the driver paid them before they release the papers.
Resolution status note:	The driver was released, but after the Police had taken GH 300.00 from him
NTB-000-377	Driver failed to stop	2022-09-23	Ghana: Police barrier after Wa	Burkina Faso	Resolved 2022-09-23	View
Complaint:	The driver got to the police barrier, sent his mate to the officers without the papers. The Police then asked the mate to go and bring the papers. The driver, instead drove off leaving the officer no choice than pursuing them. When stopped at another barrier, the driver called GSA to solicit their intervention.
Resolution status note:	Driver was released
NTB-000-375	Attempt of extortion	2022-09-21	Ghana: Between Paga and Savelugu	Burkina Faso	Resolved 2022-09-21	View
Complaint:	The driver was unduly delayed by the Police after providing his papers.
Resolution status note:	After GSA intervention, the driver was released.
NTB-000-374	Attempt of extortion	2022-08-26	Ghana: Between Nasia and Tamale (from BF to GH)	Burkina Faso	Resolved 2022-08-26	View
Complaint:	Trois trucks coming from Burkina got to the Police barrier gave their papers for checks. The Police claimed all the 3 truck's carte grise are fake, there they kept the drivers at the barrier from morning till around 1pm.
Resolution status note:	The drivers were released
NTB-000-373	8.8. Issues related to transit	2022-08-23	Ghana: Nsutem Customs	Burkina Faso	Resolved 2022-08-23	View
Complaint:	The truck broke down and he reported to the Nsutem Customs on the 18/08/2022. On the 22nd /08§2022 the truck was repaired and when he went to the Customs to take his papers, the latter requested that he pays GH 500.00.
Resolution status note:	Few minutes after GSA staff conversation with the Customs, the driver was released
NTB-000-371	Extortion of money by Police	2022-07-21	Ghana: Fulfuso police barrier	Burkina Faso	Resolved 2022-07-21	View
Complaint:	The driver got to the barrier, stopped and send the mate to take the papers to the officers. The officers took the papers and requested for GH 10. W hen the driver was told, he followed up and the officers repeated the same thing.
Resolution status note:	The driver was released
NTB-000-369	Attempt of extortion	2022-07-13	Ghana: Around Techiman	Burkina Faso	Resolved 2022-07-13	View
Complaint:	The Accident Preventive Squad took 5 truck drivers to the police station, claiming they were over speeding.
Resolution status note:	Few minutes later, the drivers called to confirm their release.
NTB-000-367	Unnecessary delay by Axle Load operator	2022-06-06	Ghana: Sawla Axle Load station	Burkina Faso	Resolved 2022-06-07	View
Complaint:	The weighbridge operator claimed the driver told him that their machine is not functioning well, because of the discrepancies in the reading. Because of this the weighbridge operator kept the driver's papers till the following day (7th June, 2022).
Resolution status note:	The driver was released
NTB-000-366	Extortion of money by the Police	2022-06-07	Ghana: Barbato	Burkina Faso	Resolved 2022-06-07	View
Complaint:	The Police claimed the driver failed to stop and asked him to give them one (1) gallon of Diesel.
Resolution status note:	The driver was released
NTB-000-365	Issues relating to Axle Load (overloading and fine payment)	2022-06-02	Ghana: Axle weight station	Burkina Faso	Resolved 2022-06-04	View
Complaint:	These trucks were declared overloaded by the Sawla weighbridge operators. However, the scale papers of the same trucks from Burkina Faso showed otherwise.
Resolution status note:	The issue was resolved and the drivers released
NTB-000-364	Misunderstanding between driver and Officer	2022-05-19	Ghana: Pualugu Police	Burkina Faso	Resolved 2022-05-19	View
Complaint:	The Police controlling traffic tried to stop driver but the latter refused.
Resolution status note:	The driver was released after GSA staff's intervention
NTB-000-363	Attempt of extortion	2022-04-27	Ghana: Police patrol btween Dawadawa and Barbato	Burkina Faso	Resolved 2022-04-27	View
Complaint:	A Police patrol car stopped the driver and asked him to pay GH 200.00 because they saw that the driver had ear puce in his ears.
Resolution status note:	Few minutes later, the driver was released
NTB-000-362	Driver failed to stop and struggled with Customs Officers	2022-04-25	Ghana: Nsutem Customs barrier	Burkina Faso	Resolved 2022-04-25	View
Complaint:	The driver failed to stop at the Customs barrier and was pursued. The Officers stopped him around Linda Dor. However, the driver refused to provide the Officer with his documents. This led to a physical confrontation between them. The Customs Officers took the driver to the nearest police station where he had been detained.
Resolution status note:	After few minutes, the Customs Officer went to the police station and the driver was released.
NTB-000-361	Attempt of extortion	2022-04-01	Ghana: Police checkpoint before Sogakope	Togo	Resolved 2022-04-01	View
Complaint:	The driver got to the barrier, presented his documents and equipments to the Police. The Police Officer removed the safety pin on the fire extinguisher and tried it, which was not necessary. He later told the driver that they will give him a ticket for him to report at a court.
Resolution status note:	Few after GSA staff intervention the driver called to confirm his release.
NTB-000-359	Attempt of extortion	2022-03-12	Ghana: Amasama	Burkina Faso	Resolved 2022-03-12	View
Complaint:	The driver's truck got broken down around 12 midnight, and he waited till the next morning to get a fitter to fix it. The driver called the fitter early morning and while they were fixing the vehicle a police officer came around and asked them to quickly fix the truck so as not to cause congestion. The vehicle was fixed and as the driver was about to leave, another police officer came on the scene and told the driver not to move the truck because he had already called a towing car to come and tow the truck. He then gave a ticket to driver to report to court. The driver called GSA staff who, speaking to the Officer was told that the driver had to pay something since the towing car has already moved.
Resolution status note:	By the intervention of both GSA staff and the focal person at the Police Head Quarters, the driver was released
NTB-000-358	8.8. Issues related to transit	2022-03-03	Ghana: A police barrier between Fulfuso and Buipe	Burkina Faso	Resolved 2022-03-03	View
Complaint:	The driver got to the barrier and was asked to GH 5.00 without any reason
Resolution status note:	The driver was released
NTB-000-357	Attempt of extortion	2022-01-22	Ghana: Police checkpoint, entrance of Techiman	Burkina Faso	Resolved 2022-01-22	View
Complaint:	The truck driver got to the police checkpoint, presented all his documents. But the police officer insisted to check his warning triangle and fire extinguisher. The driver did present the items requested and explained that his fire extinguisher was used to help a friend whose truck was about to catch fire.
Resolution status note:	The driver was immediately released.
NTB-000-356	Attempt of extortion	2021-12-23	Ghana: Kadelso police barrier	Burkina Faso	Resolved 2021-12-23	View
Complaint:	Two drivers of "France au revoir" got to the Kadelso police barrier and were asked to park. But because there was a bus which broke down right at the barrier, the drivers did not know where to park. The Police took their papers and were not telling them anything.
Resolution status note:	Few minutes after GSA staff's intervention, the drivers were released
NTB-000-355	Attempt of extortion	2021-12-20	Ghana: Exit Sonjani	Côte d'Ivoire	Resolved 2021-12-20	View
Complaint:	Police attempted to extort money from the driver on the motive that he was not wearing shoe. The Police threatened to take the driver to court.
Resolution status note:	After GSA's intervention, the driver was released

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