All resolved complaints

Showing items 81 to 100 of 251
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-203 8.4. Transport related corruption 2019-04-09 Ghana: Tamale bridge Burkina Faso Resolved
2019-04-09
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Complaint: The driver was stopped by the Police and upon checking his papers the officers noticed that his "carte grise and permis international" have expired whilst he was still in the port.  
Resolution status note: Few minutes after, the driver called to confirm his release  
NTB-000-202 8.4. Transport related corruption 2019-04-03 Ghana: Exit Bamboe (coming from Burkina Faso) Burkina Faso Resolved
2019-04-03
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Complaint: The driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.  
Resolution status note: About two minutes later the driver called to confirm his release.  
NTB-000-201 8.4. Transport related corruption 2019-04-02 Ghana: ENTRANCE TECHIMAN Burkina Faso Resolved
2019-04-02
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Complaint: Three trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each  
Resolution status note: About two (2) minutes later the driver called to confirm their release  
NTB-000-200 8.4. Transport related corruption 2019-03-29 Ghana: Entrance Walewale Burkina Faso Resolved
2019-03-29
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Complaint: Six (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.  
Resolution status note: Thirty (30) minutes after the discussion the drivers were released  
NTB-000-199 8.4. Transport related corruption 2019-03-28 Ghana: Entrance Yape (Going to BF) Burkina Faso Resolved
2019-03-28
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Complaint: The driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.  
Resolution status note: When GSA staff called the driver after few minutes, the latter confirmed his release  
NTB-000-198 8.4. Transport related corruption 2019-03-26 Burkina Faso: Kadelso Burkina Faso Resolved
2019-03-26
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Complaint: The used car driver was stopped and his licence taken from him because of GH 1.00.  
Resolution status note: About five minutes after, the driver called to confirm his release  
NTB-000-197 8.4. Transport related corruption 2019-03-26 Ghana: Police patrol team Burkina Faso Resolved
2019-03-26
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Complaint: Eight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.  
Resolution status note: Few minutes after this discussion, the driver called to confirm their release  
NTB-000-196 8.4. Transport related corruption 2019-03-26 Ghana: At Walewale Burkina Faso Resolved
2019-03-26
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Complaint: The drivers (2) were kept but the police because they stopped them and they didn't stop on the spot.
According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
 
Resolution status note: By the time GSA staff got to the office, the driver called to confirm their release, but after paying GH 5.00 each  
NTB-000-195 Physical harrasement 2019-03-24 Ghana: Between Barbato and Buipe Burkina Faso Resolved
2019-03-24
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Complaint: Thdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.  
Resolution status note: Right after speaking with the In-charge, the driver was released.  
NTB-000-194 8.4. Transport related corruption 2019-03-11 Ghana: Kumasi Customs Office Burkina Faso Resolved
2019-03-11
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Complaint: The driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did.
Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
 
Resolution status note: After about ten (10) minutes, the driver called to confirm his release  
NTB-000-193 unnecessary delays on the corridor 2019-03-07 Ghana: 45 km from Wa going to Nandoli Burkina Faso Resolved
2019-03-07
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Complaint: The drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.  
Resolution status note: Few minutes after talking to the officer, the drivers were released  
NTB-000-192 Unnecessary delay 2019-03-05 Ghana: Yape mobile weigh bridge Burkina Faso Resolved
2019-03-06
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Complaint: The driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.  
Resolution status note: The driver was released to go on the following day, that is 6th March, 2019, after the technician had checked the machine and confirmed that it was working.  
NTB-000-191 Police harassment and extortion 2019-02-26 Ghana: Afiadenyigba Police barrier Burkina Faso Resolved
2019-02-26
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Complaint: The driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.  
Resolution status note: After seeing that the driver sent pictures of the tires to GSA staff, the officer released the papers and asked the driver to continue his journey after threatening him of spoiling his job.  
NTB-000-190 Misunderstanding due to language barrier 2019-02-22 Ghana: Sankara barrier Burkina Faso Resolved
2019-02-22
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Complaint: The driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.  
Resolution status note: Few minutes after, the driver called to confirm his release  
NTB-000-189 8.4. Transport related corruption 2019-02-19 Ghana: Bolgatanga Weigh bridge Burkina Faso Resolved
2019-02-19
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Complaint: Twelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.  
Resolution status note: Five minutes after the discussion with weigh bridge operator, the driver called to confirm their release.  
NTB-000-188 8.4. Transport related corruption 2019-02-18 Ghana: 35 km after Tamale (going to BF) Burkina Faso Resolved
2019-02-18
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Complaint: Four tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.  
Resolution status note: Two minutes after this discussion, the driver called to confirm their release.  
NTB-000-187 8.4. Transport related corruption 2019-02-13 Ghana: Entrance Techiman Burkina Faso Resolved
2019-02-13
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Complaint: Driver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.  
Resolution status note: Few minutes after this discussion, the driver was released without paying any maney.  
NTB-000-186 8.4. Transport related corruption 2019-02-02 Ghana: Customs Kumasi Burkina Faso Resolved
2019-02-05
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Complaint: On the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday.

The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money.

On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
 
Resolution status note: five minutes after the conversation with the second officer, the driver called to confirm his release.  
NTB-000-185 8.4. Transport related corruption 2018-12-20 Ghana: Exit Nandoli (coming from Burkina Faso) Burkina Faso Resolved
2018-12-20
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Complaint: The driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00  
Resolution status note: The moment GSA staff asked to speak to the Police officer, the latter gave the driver's papers to him to go.  
NTB-000-184 Unecessary delay on the corridor 2018-12-11 Ghana: Exit Tamale (coming from Burkina) Burkina Faso Resolved
2018-12-11
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Complaint: The driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.  
Resolution status note: Few minutes after discussion with the officer, the driver called to confirm his release  
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