All resolved complaints

Showing items 81 to 100 of 239
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-191 Police harassment and extortion 2019-02-26 Ghana: Afiadenyigba Police barrier Burkina Faso Resolved
2019-02-26
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Complaint: The driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.  
Resolution status note: After seeing that the driver sent pictures of the tires to GSA staff, the officer released the papers and asked the driver to continue his journey after threatening him of spoiling his job.  
NTB-000-190 Misunderstanding due to language barrier 2019-02-22 Ghana: Sankara barrier Burkina Faso Resolved
2019-02-22
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Complaint: The driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.  
Resolution status note: Few minutes after, the driver called to confirm his release  
NTB-000-189 8.4. Transport related corruption 2019-02-19 Ghana: Bolgatanga Weigh bridge Burkina Faso Resolved
2019-02-19
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Complaint: Twelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.  
Resolution status note: Five minutes after the discussion with weigh bridge operator, the driver called to confirm their release.  
NTB-000-188 8.4. Transport related corruption 2019-02-18 Ghana: 35 km after Tamale (going to BF) Burkina Faso Resolved
2019-02-18
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Complaint: Four tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.  
Resolution status note: Two minutes after this discussion, the driver called to confirm their release.  
NTB-000-187 8.4. Transport related corruption 2019-02-13 Ghana: Entrance Techiman Burkina Faso Resolved
2019-02-13
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Complaint: Driver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.  
Resolution status note: Few minutes after this discussion, the driver was released without paying any maney.  
NTB-000-186 8.4. Transport related corruption 2019-02-02 Ghana: Customs Kumasi Burkina Faso Resolved
2019-02-05
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Complaint: On the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday.

The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money.

On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
 
Resolution status note: five minutes after the conversation with the second officer, the driver called to confirm his release.  
NTB-000-185 8.4. Transport related corruption 2018-12-20 Ghana: Exit Nandoli (coming from Burkina Faso) Burkina Faso Resolved
2018-12-20
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Complaint: The driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00  
Resolution status note: The moment GSA staff asked to speak to the Police officer, the latter gave the driver's papers to him to go.  
NTB-000-184 Unecessary delay on the corridor 2018-12-11 Ghana: Exit Tamale (coming from Burkina) Burkina Faso Resolved
2018-12-11
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Complaint: The driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.  
Resolution status note: Few minutes after discussion with the officer, the driver called to confirm his release  
NTB-000-183 8.4. Transport related corruption 2018-12-05 Ghana: Entrance Tuna Burkina Faso Resolved
2018-12-05
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Complaint: The driver was stopped by the police and asked to provide his papers, which he did. After checking the papers which were ok, the police asked him to provide his fire extinguisher. The driver did not have it. Because of that he was kept at the checkpoint as the arresting officer left to to town.  
Resolution status note: About 25 minutes after the discussion the police, the driver called to confirm his release.  
NTB-000-182 8.4. Transport related corruption 2018-11-17 Ghana: Entrance Nandoli Burkina Faso Resolved
2018-11-17
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Complaint: The driver was asked by the Police to GH 5.00 without any reason.  
Resolution status note: Right after the conversation with the police, the driver was released.  
NTB-000-181 8.4. Transport related corruption 2018-11-13 Ghana: Exit Kanewu Burkina Faso Resolved
2018-11-13
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Complaint: Three transit truck drivers who have been stopped by the Police at the entrance of Kanewu and made to pay GH 5.00 each met another police car with the registration number GP 4685, which suddenly stopped them and requested for GH 5.00. The officers retained the drivers' papers for not paying the amount demanded.  
Resolution status note: Right after the discussion with one of the officers the drivers were released without paying any money  
NTB-000-180 8.4. Transport related corruption 2018-11-03 Ghana: Entrance of Nandoli Burkina Faso Resolved
2018-11-03
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Complaint: Seventeen (17) yruck drivers were stopped by the police and asked to pay GH 5.00 even though their papers are valid.  
Resolution status note: Fifteen (15) minutes after the second trial to speak to the Police, one of the drivers called to confirm their release.  
NTB-000-179 8.4. Transport related corruption 2018-10-23 Ghana: Entrance Techiman Burkina Faso Resolved
2018-10-24
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Complaint: A driver whose truck got broken down Thursday evening called a mechanic to fix the truck on Friday morning. In the course repairing the truck, the Police came to tow the vehicle to a distance less than one kilometer and collected the driver's papers.
After repairing the truck, the driver went to the police to retrieve his papers but the Police was asking him to GH 1000.00.
 
Resolution status note: On Wednesday 24th the driver was released but after paying GH 600.00 as fine at Techiman Court.

GSA staff asked the driver to provide him the proof of payment at his arrival for further followup o the matter.
 
NTB-000-178 8.4. Transport related corruption 2018-10-23 Ghana: A barrier between Wa and Sawla Burkina Faso Resolved
2018-10-23
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Complaint: Twenty (20) trucks were stopped and asked by the Ploice to pay GH 5.00 each.  
Resolution status note: Five minutes later one of the drivers called to confirm their release.  
NTB-000-177 8.4. Transport related corruption 2018-10-23 Ghana: Entrance Wa Burkina Faso Resolved
2018-10-23
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Complaint: A driver from Burkina Faso transporting share nut got to the barrier presented his papers. After taking the papers the Police asked him to pay GH 5.00.  
Resolution status note: Few minutes after the discussion with the Police the driver was released.  
NTB-000-176 8.4. Transport related corruption 2018-10-10 Ghana: Exit Buipe Burkina Faso Resolved
2018-10-10
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Complaint: The truck with number 11 KP 7647 had overhight and was asked to GH 200.00 at KUmasi and Techiman without shedding off. AT Their arrival at the exit of Buipe, the Police was asking him to also pay before they can allow him to continue.  
Resolution status note: Two minutes later, the driver called to confirm his release.  
NTB-000-175 8.4. Transport related corruption 2018-10-10 Ghana: Few kilometers to Bamboe Burkina Faso Resolved
2018-10-10
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Complaint: The driver coming back from Burkina Faso empty was stopped by the Police and asked to provide his documents. He did, but the Police kept the papers and asked for money. The diver gave them GH 1.00 but they refused to take it.  
Resolution status note: Five minutes later, the driver called saying that while he was going to ask for name of the village, the officer called him to come for his papers.  
NTB-000-173 2.14. Other 2018-09-27 Ghana: Hamle Burkina Faso Resolved
2018-10-02
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Complaint: On Saturday, 27th September 2018, 15 trucks were delayed at Techiman due to the closure of Bamboe bridge. The drivers did well to report to the Techiman Customs who assured them that of easy crossing since it was not their fault. At their arrival at the border (Hamile), they were asked to pay GH 1000.00 for each extra day.  
Resolution status note: Around 4pm one the drivers called Adama called GSA staff to confirm their release  
NTB-000-172 8.4. Transport related corruption 2018-09-24 Ghana: Watchman Burkina Faso Resolved
2018-09-24
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Complaint: The driver got to the police and parked behind a truck transporting charcoal. After some minutes, One police officer signaled him to move forward. The moment he started moving, another officer shouted on him saying he wanted to cause accident. Therefore, they took his papers asked him to pay GH 100.00.When the driver said he did not have money, the officers drove away with his papers without telling him where exactly they were going.  
Resolution status note: Some few minutes the driver called to confirm his release.  
NTB-000-171 8.4. Transport related corruption 2018-09-22 Ghana: Exit Jama Burkina Faso Resolved
2018-09-22
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Complaint: Two trucks were pursued by the Police. When stopped the driver mistakenly gave them his old licence which had expired. The Police asked the driver to pay GH 500.00.  
Resolution status note: After the the apology, the drivers were released to continue their journey.  
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