All resolved complaints

Showing items 1 to 20 of 407

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-479	Police Delay and attempt of extortion	2025-09-09	Ghana: Police, Nandoli	Burkina Faso	Resolved 2025-09-09	View
Complaint:	The driver submitted his documents for checks, but the Police claimed that he did not have any Customs paper covering the transit goods.
Resolution status note:	Few minutes later, the driver called to confirm his release.
NTB-000-478	Extortion and delay	2025-09-09	Ghana: Police Nandoli	Burkina Faso	Resolved 2025-09-09	View
Complaint:	The driver submitted hi documents for checks, but was told by the police that his license category was below the type of truck he was driving.
Resolution status note:	the driver was released
NTB-000-477	Customs extortion	2025-09-08	Ghana: Customs - Nsutem	Burkina Faso	Resolved 2025-09-08	View
Complaint:	The driver's truck broke down and he reported to Nsutem Customs. Upon completion of repair works, the driver went to Customs to retrieve his documents but was asked to pay GH 500.00.
Resolution status note:	The driver was released.
NTB-000-476	Police delay and attempt of extortion	2025-09-08	Ghana: Police check near Wa	Mali	Resolved 2025-09-08	View
Complaint:	The 2 drivers got to the barrier and submitted their papers for checks. The Police kept the documents for about 20 minutes claiming that the goods were not in transit since there was no tracking device on the truck.
Resolution status note:	Fifteen minutes after GSA's intervention, the drivers were released.
NTB-000-475	Police extortion and delay	2025-09-05	Ghana: Police at Nandoli	Burkina Faso	Resolved 2025-09-05	View
Complaint:	The driver got around 3:00am to the barrier and submitted his papers for checks. The Police claimed that the driver's international license was not authentic, therefore demanded that the driver pays GH 1,000.00. This situation forced the driver to sleep at the barrier. Early in the morning, the driver approached the police to retrieve his documents only to be told to pay GH 800.00. The driver told the police that his license has no challenge, therefore he was bargaining any money with the officers. The driver then called GSA to report the issue.
Resolution status note:	On GSA's second attempt to speak to the police, the driver was released.
NTB-000-474	Unnecessary delay by the Police	2025-08-19	Ghana: Asim Berekum	Burkina Faso	Resolved 2025-08-19	View
Complaint:	The driver got to the barrier, slowed down to cross but the police stopped him. when the driver got down and went to the police, the latter without any question or explanation handcuffed the driver.
Resolution status note:	The driver was instantly released.
NTB-000-473	Misunderstanding between driver and police	2025-08-13	Ghana: last police check before Wa	Burkina Faso	Resolved 2025-08-13	View
Complaint:	The driver was in possession of a police declaration indicating the loss of his documents. Upon a check the police discovered that the driver had the laissez-passer but it had expired. This brought a little confusion between the 2 parties.
Resolution status note:	The driver was released.
NTB-000-471	Police delay and extortion	2025-08-12	Ghana: Barrier before entering Wa town	Mali	Resolved 2025-08-12	View
Complaint:	The driver was stooped by the Police and requested to pay GH 200.00. The driver told the officers that he did not have money. The officers then reduced the amount to GH 100.00. Failure to pay this amount caused the driver a delay of almost an hour.
Resolution status note:	The driver was released
NTB-000-470	Police delay and extortion	2025-08-11	Ghana: Barrier before Sawla	Burkina Faso	Resolved 2025-08-11	View
Complaint:	The driver loaded from Kumasi, had all Customs documents but was stopped by the police and requested to pay GH 100.00 because he had no tracking device.
Resolution status note:	The driver was released.
NTB-000-469	Delay and extortion by Customs	2025-08-06	Ghana: Kumasi Customs	Burkina Faso	Resolved 2025-08-06	View
Complaint:	The driver reported the breakdown of his truck on 24th July, 2025 as requested by the Customs laws. Upon finishing the repair works on 5th August, 2025, the driver went back to the Customs to retrieve his papers and proceed with the journey. Customs demanded that he paid GH 600.00 before they release the documents to him.
Resolution status note:	The driver was released without any payment.
NTB-000-468	Extortion by GRA-Customs	2025-08-04	Ghana: Kubease Customs	Burkina Faso	Resolved 2025-08-04	View
Complaint:	The truck broke down on the 2nd August 2025 and the driver reported to the Kubease Customs. After the repair work was completed, the driver went back to the Customs to collect his papers to continue his journey on 4th but was requested to pay GH 600.00.
Resolution status note:	The driver was released
NTB-000-467	Police delays and extortion	2025-07-31	Ghana: Entrance Nandoli	Burkina Faso	Resolved 2025-07-31	View
Complaint:	The driver got to the barrier slowed down and was asked to park. He crossed the barrier and parked at the other side since he could not block the road.
Resolution status note:	After GSA's intervention the driver was released.
NTB-000-466	Delay and extortion by Police	2025-07-17	Ghana: between Kawepe and Dawadawa	Burkina Faso	Resolved 2025-07-17	View
Complaint:	The driver mistakenly hit the Police barrier down because the space left for passage was narrow. The Police requested driver to pay GH 600.00 for repair.
Resolution status note:	The driver was released after the intervention of the Regional Commander
NTB-000-465	Extortion by Police	2025-07-16	Ghana: Watchman	Burkina Faso	Resolved 2025-07-17	View
Complaint:	The transit trying to overtake a faulty truck on a hill around Watchman entered into a headlong collusion with a taxi. The Jema Police took the drivers to the station. The two drivers decided to amicably resolve the issue, which they did by agreeing that the truck driver pays GH 3,000.00. After settling the taxi 6 driver, the Police requested the truck driver to pay additional GH 1,500.00 for the testing of the truck.
Resolution status note:	The driver was released
NTB-000-464	Police trying to extort money from driver	2025-07-08	Ghana: In Tema	Burkina Faso	Resolved 2025-07-08	View
Complaint:	The Transit driver and another vehicle scratched each other, and the other driver requested nothing from the transit driver. However, the Police came to scene and delayed the drivers for hours just to frustrate the foreign driver to pay some money
Resolution status note:	The driver was released.
NTB-000-463	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2025-07-04	Ghana: Tema Port	Niger	Resolved 2025-07-05	View
Complaint:	Mr. Aboubakar, the Rep. of CNUT reported to GSA the case of 10 trucks bound for Niger delayed at the port because Customs are demanding GH 3,000.00 as escort fee for each truck on Friday 4th/7/2025.
Resolution status note:	Following up on 7/7/2025, GSA was told that the trucks were released on Saturday evening.
NTB-000-462	delay and extortion by Ghana Immigration	2025-06-17	Ghana: Navrongo Immigration	Burkina Faso	Resolved 2025-06-17	View
Complaint:	The Ghana Immigration Officers at Navrongo delayed about fifty (50) Burkina drivers coming to the Tema port to drive back new vehicles purchased by the Burkinabe government. The Officers requested that the drivers pay GH 40.00 each.
Resolution status note:	The drivers were released
NTB-000-461	Extortion by Police	2025-06-17	Ghana: Police barrier at exit of Walewale (BF - GH)	Burkina Faso	Resolved 2025-06-17	View
Complaint:	The driver mistakenly hit the police causing it to fall. The police demanded that the driver pays GH 1,000.00 for repair of the barrier.
Resolution status note:	The driver was released.
NTB-000-460	8.8. Issues related to transit	2025-06-12	Ghana: Police barrier exit of Bolga (BF -GH)	Burkina Faso	Resolved 2025-06-12	View
Complaint:	The driver mistakenly caused the Police barrier to fall because the flat body was wider than the space at the barrier. The Police leveraged on that to demand money from the driver.
Resolution status note:	Few minutes later, the driver called to confirm his release.
NTB-000-459	8.8. Issues related to transit	2025-06-10	Ghana: Yawmransa (Cape Coast)	Burkina Faso	Resolved 2025-06-10	View
Complaint:	The drivers reported to be kept at a police barrier for hours, and were asked to pay GH 50 each. The police claimed that 2 of trucks had warned out tyres and 1 a cracked windscreen. GSA enquired from the police what caused their detention for hours. The confirmed the incidents but denied asking for money. GSA cautioned that the drivers be allowed to continue their journey considering the days given them to exit the country. The Police agreed to this.
Resolution status note:	The three drivers were released.

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