All resolved complaints

Showing items 241 to 260 of 268
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-048 8.4. Transport related corruption 2017-05-11 Ghana: Tamale South Burkina Faso Resolved
2017-05-11
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Complaint: Driver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct  
NTB-000-047 8.4. Transport related corruption 2017-05-11 Ghana: Komantse Burkina Faso Resolved
2017-05-11
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Complaint: This driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.  
NTB-000-046 8.8. Issues related to transit 2017-04-11 Ghana: Paga Burkina Faso Resolved
2017-04-11
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Complaint: The driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys  
NTB-000-045 8.4. Transport related corruption 2017-02-11 Ghana: Tamale South Burkina Faso Resolved
2017-02-11
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Complaint: Driver called because he was kept for more than four hours at the entrance to Tamale just because the driver said he didn't have money (5gh). The police officer took his license away without any explanation  
NTB-000-044 8.4. Transport related corruption 2017-10-27 Ghana: Tamale South Burkina Faso Resolved
2017-10-27
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Complaint: Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.  
NTB-000-043 8.4. Transport related corruption 2017-10-10 Ghana: Tamale South Burkina Faso Resolved
2017-10-10
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Complaint: Driver called because they were kept at the barrier (entrance of Tamale) for more than two hours.  
NTB-000-042 8.4. Transport related corruption 2017-10-19 Ghana: Avalavi Burkina Faso Resolved
2017-10-19
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Complaint: Driver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes  
NTB-000-041 7.6. Lack of information on procedures (or changes thereof) 2017-10-17 Ghana: Akatsi Burkina Faso Resolved
2017-10-17
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Complaint: Driver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).  
NTB-000-040 7.6. Lack of information on procedures (or changes thereof) 2017-07-10 Ghana: Abor Burkina Faso Resolved
2017-07-10
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Complaint: Driver called Focal point after an accident and was directed to the Assin Fosu police station to report the inciddence after being given the telephone number of the ECOWAS Brown Card secretariat.  
NTB-000-039 7.6. Lack of information on procedures (or changes thereof) 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27
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Complaint: Driver was stopped at the checkpoint. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-038 7.6. Lack of information on procedures (or changes thereof) 2017-09-20 Ghana: Tamale South Burkina Faso Resolved
2017-09-20
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Complaint: Driver was stopped and required to present a weighing certificate from Djama. Since they did not have the certificate but had a stamp of the Djama weighbridge, the police insisted that they pay some money.  
NTB-000-037 8.4. Transport related corruption 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27
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Complaint: Driver was stopped at the Tamale check point. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-036 7.6. Lack of information on procedures (or changes thereof) 2017-05-09 Mali: Burkina Faso Resolved
2017-05-09
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Complaint: Driver was stopped and required to provide weighing papers from Kumasi and Djama, otherwise to pay an amoount of money  
NTB-000-035 7.6. Lack of information on procedures (or changes thereof) 2017-04-09 Burkina Faso: Burkina Faso Resolved
2017-04-09
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Complaint: Driver was stopped after Djama/Porko and required to provide weighing papers from Kumasi and Djama, otherwise to pay an amount of money.  
NTB-000-034 8.4. Transport related corruption 2017-08-31 Niger: Burkina Faso Resolved
2017-08-31
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Complaint: Police stopped driver and demanded money, even though the driver had the weighing papers from the motoway, duly stamped at Kumasi and at Djama.  
NTB-000-033 8.3. Immigration requirements (Visa, travel permit) 2017-08-31 Ghana: Tema Burkina Faso Resolved
2017-08-31
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Complaint: Driver was stopped at the exit of Techiman. His licence and papers were checked and were found to be correct. However the driver was detained for about 1 hour before the officer asked him to pay money.  
NTB-000-032 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Accra Burkina Faso Resolved
2017-08-29
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Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
NTB-000-030 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Abidjan, RCI Burkina Faso Resolved
2017-08-29
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Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
Resolution status note: BA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage

Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent.
 
NTB-000-029 2.9. Issues related to transit fees 2018-01-05 Ghana: Tema Port Ghana Resolved
2018-01-11
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Complaint: Representatives of GHTDA (a local transport union), forced a company driver to pay an entrance fee against attached document. Behaviour similar to Goro Boys and, upon verification, fee was illicit and non sanctioned for non members. Hence, the impression of an attempt to pass on an illigal fee in desguise.  
Resolution status note: upon complaint reaching office of Port Monitoring Officer and upon verification of incidence, port authorities instructed union to refrain from imposing such a fee in foreseeable future, especially yo non members.  
NTB-000-027 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-11-06 Ghana: Paga Ghana Resolved
2017-11-06
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Complaint: On Monday 6th November 2017, about 27 trucks were stopped at the Paga border. The issue was, at their arrival, the drivers gave their documents to the customs who, in their turn handed the papaers to the so called goro boys. These goro boys came to the drivers and asked them to pay 10 000 CFA each before they continue their journey.

However, there was a directive from the commissioner of the Ghana Revenue Authority to stop the operation of the goro boys at the border. Speaking to one Fuseni, one of the goro boys, he told Borderless Alliance staff that the commissioner in his remark asked only the unauthorized agents to stop operating at the border.
It took the intervention of Mr. George ENCHILL ffrom GRA-Customs Division and a certain Mr Koulibali Sounkalo, from the Burkina Shippers' Council to release the drivers.
 
Resolution status note: This complaint was resolved as BA staff called on Mr George ENCHILL, our focal point person at VRA-Customs division; and M. Coulibaly SOUNKALO from Burkina Shippers' Council to intervene. These two persons spoke to the customs officer in charge at the border for the immediate release of the drivers.  
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